Junior Solutions Engineer

POWER A WORLD OF TRUST

Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.

Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.

We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!

We're seeking a driven, creative, and dynamic engineer to join our Solutions Engineering team in Latam.  As a Junior Solutions Engineer, you will play a crucial role in our Self Serve team, providing expert assistance and guidance to our self-serve customers. You will leverage your technical skills and customer service prowess to address and resolve issues related to our products and services, ensuring our clients' seamless and positive experience. 

Responsibilities

• Collaborate closely with the technical support team to troubleshoot and resolve customer issues related to APIs, SDKs and applications
• Write and maintain clear, concise documentation for our self-serve customers, empowering them to resolve common issues independently
• Develop a deep understanding of our product suite to provide accurate and effective solutions to customer inquiries
• Utilize Python scripting to automate routine tasks and improve the efficiency of the support process
• Engage with customers through various channels (e.g., email, chat, phone) to understand their needs, provide guidance, and ensure their satisfaction with our solutions
• Continuously learn and stay updated with the latest technologies and industry trends to provide informed support and suggestions to customers
• Participate in creating and improving internal processes and tools to enhance the quality and efficiency of the technical support team

Requirements 

• Strong foundational knowledge in API integration, with expertise in one or more of the following technologies: Java, React Native, Flutter, or Web development. Familiarity with machine learning concepts and Python programming is also required
• Previous experience in a customer-facing role, with a track record of delivering exceptional customer service
• Excellent problem-solving and troubleshooting skills, with the ability to effectively diagnose and address technical issues
• Strong verbal and written communication skills, with the ability to explain complex technical concepts in a clear and user-friendly manner
• Ability to work collaboratively in a team environment and independently with minimal supervision
• Eagerness to learn and adapt in a fast-paced, dynamic work environment
• Experience in technical support or a related field is a plus

8 Aspects of our Culture:

• Values are what we value
• High performance
• Freedom & responsibility
• Context, not control
• Highly aligned, loosely coupled
• Continuous Feedback
• Pay Top of Market
• Promotions & Development
• Learn more about Life at Incode!

Benefits & Perks:

• Meaningful Equity
• Flexible Working Hours & Workplace
• Open Vacation Policy
• Wellness Program
• International Travel Opportunities
• Additional benefit package according to location (401k, medical insurance, etc.)

Equal Opportunities:

Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team and are always on the lookout for talented, passionate people from all backgrounds and walks of life.

Applicant Data Privacy:

We will only use your personal information in connection with Incode’s application, recruitment, and hiring processes.