Existing Customer Management Senior Analyst

Are you ready to build the future of our company?

About Mercury® Financial

Mercury® Financial is an innovative and growing financial services company with locations in both Austin, TX and Wilmington, DE. Our mission is to help customers build and maintain their financial future by offering them credit cards they can afford and understand. After only a few years, we’ve had great success building a significant credit card program, but we are aiming higher, which means we have lots of challenging problems for you to help us solve. Come onboard, work with some of the most talented individuals who thrive on collaboration and teamwork and help us continue to build something special.

Location 

Mercury® Financial is headquartered in the progressive and entrepreneurial tech hub of Austin, Texas. Our physical location is situated in a beautiful park like setting called the Domain. The Domain's ideal location and exceptional amenities, amazing restaurant selection, convenient parking are all perfect for after work happy hours!

Mercury® Financials' Wilmington, Delaware office is located near the Riverfront. Wilmington is Delaware’s largest city and is the economic engine of the state. The Riverfront combines its rich history with a host of attractions that bring great food, entertainment, and shopping to our city. Based on its convenient location, direct access to I-95, Amtrak and SEPTA, this location allows our employees the flexibility to live in a variety of the surrounding areas.

What it’s like to work here: 

We foster a collaborative and innovative culture where you will be empowered to do your best work. All of our employees bring everything they have to their job and are part of a larger team working towards a greater goal. We do right by our employees, our partners, and our customers.

Role: Existing Customer Management Senior Analyst 

We're seeking an Existing Customer Management (ECM) Senior Analyst to join our dynamic team. As a key member of our company's ECM team, you'll play a crucial role in analyzing customer trends, measuring impacts of prior strategies, and designing future initiatives to enhance our customer experience and drive business growth.

What a day is like:

• Analyze customer trends and behaviors to identify opportunities for improvement in our credit card products and services 
• Measure and report on the impacts of previous tests and strategies to inform future decision-making 
• Design and propose new tests and strategies to enhance customer engagement and product performance 
• Create insightful reports and visualizations using tools like Excel, Tableau, R or Python
• Collaborate cross-functionally with teams including compliance, marketing, operations, and others to implement and evaluate strategies 
• Track and analyze key performance indicators (KPIs) such as activation rates, spend, utilization, and granular segment performance 
• Present findings and recommendations to management, translating complex data into actionable insights

You’re perfect for this role if you: 

• 1-5 years of experience in data analysis, preferably in the credit card or banking industry 
• Technical proficiency in some of these: SQL or SAS, Excel, R or Python; (Pref. SQL and R) 
• Ability to work with large datasets and perform complex data manipulations 
• Strong analytical and problem-solving skills with attention to detail 
• Excellent communication skills, both written and verbal, with the ability to present technical information
• Data visualization experience with tools like Tableau, ggplot, plotly, shiny, etc.
• Experience in or understanding of credit card products and customer lifecycle management 
• Ability to work independently and as part of a team in a fast-paced environment 
• Bachelor's degree in a related field (e.g., Statistics, Mathematics, Economics, Computer Science) is preferred, but we consider candidates from all educational backgrounds

Why you’ll like working here:

This isn’t a place where you will fill a seat and keep your head down. This is a place where everybody is expected to help build something. This is a place where you can be involved and lead in your areas of expertise. So, how much do you believe in yourself? If you believe in your skills, in your drive and determination, we’ll give you the resources and room to show the world what you can do. Here are just a few of the benefits we offer:

• Employer insurance coverage for employee & dependents 
• Life insurance 
• 401K with generous employer match 
• Wellness program
• Monthly Company Events  
• Culture Committee 
• Hybrid Work Model 

Mercury® Financial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.