Senior Manager, Customer Master Data Management

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
 

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
 

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description
 

Gilead's mission is to discover, develop, and deliver therapies that will improve the lives of patients with life-threatening illnesses worldwide.  The Senior Manager, Customer Master Data Management, is responsible for overseeing the creation and maintenance of customer and contract setups within Model N and SAP and providing technical expertise and support for all MAO teams. This role ensures compliance with agreements involving Specialty Pharmacies, Government Contracts, Commercial Contracts, and Wholesalers/Distributors. 

Work Location: in-office, Foster City, CA

 

Key Responsibilities: 

• Manage end-to-end customer master and contract setup processes for indirect customers (in Model N) and direct customers (in SAP), including researching and recommending Class of Trade designations. 

• Perform regular data integrity and quality control checks, identifying opportunities for continuous improvement. 

• Proactively identify and address potential issues or inefficiencies in customer and contract setups for indirect and direct channels. 

• Serve as primary Model N power user for MAO with the access and ability to do back-end activities (e.g., based on completing courses/materials within the Model N “Power User” library) 

• Interface with systems support and IT to address operational issues with SAP and Model N. 

• Provide guidance and expertise in use of Model N technology as it relates cross-functional platforms. 

• Utilizes in-depth knowledge of the Model N application to optimize system configurations and thoroughly test changes that impact the system and pricing calculations. 

• Provide miscellaneous technical support (e.g., Model N troubleshooting; Kite data transformation process) for all MAO teams  

• Proactively pursue opportunities to implement process excellence through automation of processes and institution of industry best practices. 

• Collaborate effectively with internal teams (operations, IT, cross-functional partners) and senior leadership to resolve issues promptly. 

• Build strong relationships with external customers and vendors to ensure high service levels. 

• Support the development, implementation, and compliance of standardized departmental procedures, ensuring adherence to local laws and regulations. 

• Follow all Standard Operating Procedures (SOPs) relevant to pricing and contracts. 

• Ensure compliance with all applicable government program regulations, particularly in maintaining eligibility and Class of Trade designations. 

• Foster an inclusive work environment, encouraging open communication and psychological safety to allow diverse perspectives and ideas to be shared respectfully. 

Basic Qualifications:  

Bachelor's Degree and Eight Years Experience 

OR 

Master’s Degree and Six Years Experience 

 

Preferred Qualifications:  

• 6+ years of relevant experience in the biotech or pharmaceutical industry, along with a Bachelor's degree (BS or BA) in a related field. 

• Experience operationalizing complex contract designs within systems of record (e.g., Model N). 

• In-depth understanding of pharmaceutical order processes and customer service best practices. 

• Knowledge of Government (340B/FSS) and Commercial programs, as well as applicable regulations, ensuring compliance with government and commercial pricing programs that impact contract management and claims processing. 

• Proven ability to resolve complex or escalated issues effectively. 

• Ability to identify, analyze, and provide solutions for business opportunities or challenges. 

• Excellent communication skills (verbal, written, and interpersonal), with a strong focus on time management, follow-through, and issue resolution. 

• Critical thinking and strong analytical skills required. 

• Ability to manage multiple priorities in a fast-paced, deadline-driven environment. 

• Proficiency in Tableau, Model N, Microsoft Excel, PowerPoint, and Word. 

• Experience with utilization-based claim processing in the pharmaceutical or biotech industry is a plus, but not required. 

People Leader Accountabilities 

• Create Inclusion  - knowing the business value of diverse teams, modeling inclusion and embedding the value of diversity in the way they manage their teams. 

• Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop and realize their purpose. 

• Empower Teams - connect the team to the organization by aligning goals, purpose, organizational objectives and holding to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.

 

The salary range for this position is: $154,020.00 - $199,320.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.

For additional benefits information, visit:

https://www.gilead.com/careers/compensation-benefits-and-wellbeing

* Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

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As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact ApplicantAccommodations@gilead.com for assistance.
 

For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.

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Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.