Sales Data and Reporting Analyst

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change.

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.

We are seeking a Sales Data and Reporting Analyst to join our growing team. In this role, you will play a key part in leveraging data to drive decision-making and performance optimization across the sales function. Your expertise in Power BI will allow us to develop meaningful insights, streamline reporting processes, and enhance the overall efficiency of our sales operations.

What you’ll be doing (Key Responsibilities):

• Design, develop, and maintain dynamic dashboards and reports in Power BI to support sales operations.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Collaborate with sales leadership to define key performance indicators (KPIs) and develop reporting structures to track them.
• Generate regular reports for sales performance, pipeline analysis, and forecasting.
• Develop and automate sales data processes to ensure consistency and accuracy.
• Support sales teams with ad hoc reporting and deep-dive analysis.
• Continuously improve data visualization techniques to enhance the understanding and usability of reports.
• Liaise with cross-functional teams, including marketing, finance, and operations, to align data insights with broader business goals.

Success Criteria:

• Proven ability to develop insightful reports and dashboards that drive strategic decision-making.
• Timely and accurate delivery of sales reports and analysis.
• Positive feedback from sales leadership regarding the clarity and utility of data insights.
• Continuous improvement in the efficiency and automation of sales data processes.
• Strong understanding of sales processes, KPIs, and performance management.
• Proficiency in data querying and manipulation tools.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Ability to communicate complex data insights in a clear and actionable manner.

Requirements

• Bachelor's degree in Business, Data Analytics, or a related field.
• 3+ years of experience in sales analytics or reporting, with a strong focus on Power BI.
• Advanced proficiency in Power BI for data visualization and dashboard creation.
• Experience with Salesforce and Clari

Benefits

You've learned about what you'll be doing, here's what benefits you'll be getting when you join Calabrio: 

• Global team recognized for their passion for innovation. 

• Innovative product culture and project exposure. 

• Training and development from industry-leading experts. 

• Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; Flextime Off, Paid Holidays, & Parental Leave; Tuition Reimbursement. 

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent  

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).  As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work! 

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. ​ Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, a 2022 certified Great Place to Work UK, named one of BC’s Top Employers for 2023, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.   

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.  

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing talentacquisition@calabrio.com. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information. 

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