Chapterlead CCDM (Corporate Customer Data Management)

Your role and work environment

As Tribe Corporate Customer Data Management our purpose is to transform Wholesale Banking from a product to a customer centric digital organization, with one core customer view (for organization, hierarchy, agreement references, associated individuals, and mandates) and consequently maximize the possibilities of self-servicing in processes for corporate customers.

CCDM is an organization with an unprecedented focus on customer data and journeys in Wholesale Banking. There will be several challenges to overcome:

• Design, deliver and maintain End2End journeys for customers and ING colleagues across the globe.
• Deliver high quality, accurate and trustworthy Customer Data for WB Customers.
• Security and compliancy across customer journeys and IT assets
• Deliver and support the delivery of One Wholesale Bank experience through all WB locations surrounding customer data & journeys.
• Seducing business stakeholders with best-in-class journeys and undisputed data quality/ownership
• Strategic development upon target technology

Your key responsibilities

As a Chapter Lead:

• You strengthen the ING One Agile Way of Working as a role model while safeguarding the Orange Code.
• Your primary responsibility is to facilitate, support, and motivate your Chapter members.
• You coach and guide your chapter members through the Planning/Control/Evaluation cycle, both personally and professionally
• You support the development and craftsmanship of the Chapter team members within your Chapter.
• You ensure employees feel involved and valued and are prepared to continue their personal development.
• You stimulate cross-border interaction and alignment between people, Tribes, Squads, Chapters, FO organization, and Service organization.
• You create and maintain new cross-cultural collaboration by creating awareness and understanding, leveraging diversity, and communicating effectively.
• Get people moving by inspiring action, fostering engagement, and driving performance across the organization.

You will report to the Tribelead CCDM.

We are looking for:

An inspiring, approachable leader and pioneer of the cross-border culture, displaying the following behaviors:

• Manage a Chapter in the customer data business, combining hands-on delivery as a squad/tribe member with management responsibilities, and encouraging focus on delivering the squad’s backlog.
• Ability to take responsibility, and deliver based on facts and data; managerial courage to question and make decisions.
• Ability to work successfully across multiple countries and make sure these different cultures will work together as one team: taking into account different habits, beliefs, languages and time zones, etc.
• Ability to display style flexibility to teams and adapt plan, approach and behavior to the different needs, cultures and situations.
• Ability to empower teams to act autonomously and hold them accountable.
• Ability to think out of the box and drive innovation.
• Focus on delivery through collaboration, ability to bring people together to work towards the same purpose.
• Strong focus on interaction, you like to connect people, and clear communication is a matter of course for you.
• Ability to design for simplifying complexity and driving operational excellence.
• Strong resilience; ability to navigate through ambiguity.
• Ability to have impact through inspiring and energetic leadership that leads teams through change.
• Actively promote and stimulate personal development and coaching of team members.
• Anticipating a future transition of CCDM to a product/service-centred organisation, you excel in both delivery and content.

Proven track record and technical skills:

• Master’s Degree or equivalent.
• At least 8 years’ experience in relevant positions, demonstrating success in management, people development, change delivery, process improvements, or product innovations with a high customer impact.
• A personality and capabilities to function optimally within an Agile environment.
• Experience in guiding and realising change.
• Experience or affinity with customer data processes is a plus.
• Previous experience with coaching and developing people is a plus.
• Affinity with IT is a plus.
• Excellent level of English.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Hybrid working to blend home working for focus and office working for collaboration and co-creation
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues
• awarded.

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

Questions?

Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button. Please note, multiple interview steps involving various business stakeholders will be part of the selection process.