Business Insights Services Associate Data Analyst

This is a position based in Bengaluru, India


Are you a business data analyst that wants to make a broad impact? Do you excel in telling data stories and creating compelling data visuals designed for decision makers? Business Insights Services will partner directly with Calix customers to leverage their business data to answer specific questions or solve unique business challenges. The Data Analyst will design, prototype, and manage an expanding catalog of defined business engagements leveraging a customer’s data that results in a detailed action plan with compelling data visuals and actionable recommendations. You will be instrumental in supporting our success engagement experts in delivering Business Insights Services consultations to senior leadership audiences for our most valued customers.

Responsibilities:  

• Be a thought leader, change agent, and trusted advisor to Broadband Service Providers (BSPs), who are Calix cloud customers, partnering with engagement experts as we help our customers use data to make informed decisions that drive successful business outcomes.

• Collaborate with Business Insights engagement experts and other cross functional key stakeholders, including Sales, Professional Services, Customer Success, Marketing, Digital Programs, etc. to establish and expand the portfolio of Calix customers investing in Business Insights Services.

• Manage the technical design, development, and delivery of an expanding catalog of defined business engagements leveraging a customer’s business data.

• Establish data analytics processes, roles, quality criteria, and performance metrics.

• Review and approve project plans, timelines, deliverables, and managing resources.

• Review and approve data models, frameworks, and architecture.

• Select and implement (or oversee implementation) of all data analytics tools and frameworks.

• Responsible for overall data governance, preparing and warehousing, as well as reporting and advanced delivery.

• Continuously improve our analytic processes and adopt relevant new technology.

• Innovate new concepts of how we can use analytics to drive positive business outcomes for Calix customers.

• Document best practices in data visualization, data analysis, and user training.

• Use Atlassian toolkit to document, track and ensure all functional requirements and non-functional requirements have been met before deployment to production for new offers.

 

Required Qualifications:  

• Minimum 5 years of experience working as a business analyst.

• Strong written and verbal communication skills combined with the ability to build meaningful and influential relationships with a broad range of stakeholders.

• Good communicator & coordinator with a “design thinking” approach to solving problems.

• Ability to translate complex needs into appropriate solutions while remaining sensitive to the complexities of the business.

• Technically proficient with SQL and client reporting tools such as excel, Power BI​ or similar.

• Proficient scripting coding skills.

• Detail oriented with the ability to analyze and interpret data at very precise and low levels, but always with an eye for the bigger strategic picture and goals.

• Ability to work well within a team and collaborate with external groups.

• Flexibility/adaptability with a can-do attitude, and an ability to react quickly to identified opportunities.

• Bachelor’s degree in Data Analytics, Engineering, Physics, Mathematics or a technical field, or comparable work experience required.

• Appreciation for a culture of not taking ourselves too seriously, while taking our work very seriously.

• Broad domain skills, i.e., knowledge of finance, HR, marketing, sales, etc. 

• Knowledge of a wide range of data models, algorithms, and statistical analysis techniques.

• Experienced in Agile software development.

• Excellent data visual design thinking that chooses the right data visual for the audience and tells the data story clearly.

• Able to adapt to, and lead through change, driving clarity through ambiguity.

• Strong project management and program delivery.

• Collaborative and consultative work style.

  

Desired Qualifications:  

• Background in professional or consulting services.

• Experience dealing with senior stakeholders across a company.

• Background in telecommunications, broadband or managed services industries, or relevant understanding of industry-related challenges.

 

Location: 

• Bengaluru-based position