Senior Data Analyst-ITSM

Senior Data Analyst

Who We Are:

In today’s work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive.

While our headquarters is in the U.S., half of our employees and customers are outside the country. We have 36 offices in 23 nations, with significant offices in London, Frankfurt, Paris, Sydney, Shanghai, Singapore, and other major cities around the world.

Ivanti’s mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build and deliver world-class solutions for our customers. 

Our Culture - Everywhere Work Centered Around You

At Ivanti, our success begins with our people. This is why we embrace Everywhere Work across the globe, where Ivantians and our customers are thriving. We believe in a healthy work-life blend and act on it by fostering a culture where all perspectives are heard, respected, and valued. Through Ivanti’s Centered Around You approach, our employees benefit from programs focused on their professional development and career growth.

We align through our core values by locking arms in collaboration, being champions for our customers, focusing on the outcomes that matter most and fighting the good fight against cyber-attacks.  Are you ready to join us on the journey to elevate Everywhere Work? 

Why We Need you!

Primary responsibilities for this position are to drive the rapid and comprehensive strategies for application content delivery while striving for continuous improvement. The content can be comprised of patch data, desktop application data, and other security related data.  This position works directly with a wide variety of project teams and project data sets.

This includes user story development, acceptance criteria and software development, execution of automation scripts and tools. This individual will track and report on defects while maintaining automation collateral. They will work closely with product management to define and understand user requirements, and with software engineering teams to ensure requirements are met while leveraging automation strategies to meet rapid release cycles.

What You Will Be Doing:

• Confers with Manager, Content team members, Product Management, and product development teams to resolve questions of data intent, data input, output requirements and inclusion of internal quality checks and controls.  
• Gives input on new content research, product analysis and process improvements.
• Continues to learn and keep abreast of new technologies.  Adheres to all marketing and business principles of the company.
• Performs complex bug verification, release content and support for assigned products.  Researches problems discovered by the team and develops solutions to the problems. 
• Assists in acquiring, analysing, testing, and publishing the content which powers all of the company's computer security software.
• Assists in maintaining scripting tools and internal applications needed to support content collection and generation.
• Performs other job-related duties as assigned.

To Be Successful in The Role, You Will Have:

• 4-5 Years of IT experience.
• Must be able to troubleshoot and debug systems and applications. 
• Must demonstrate the ability to work within groups and teams, resolve conflicts, and solve problems. 
• Must have knowledge of and be able to apply technology solutions within the context of management and business operations.
• Must be able to monitor trends in technology applications as related to business goals. 
• Must possess excellent interpersonal, verbal and written communication skills. 
• Must demonstrate excellent time management, decision-making, and organisation skills.
• Automation hands on preferably with PowerShell, Python or with any scripting languages.

Preferred Qualifications:

• Experience with software installations on Windows and UNIX-based computers and with XML, and scripting languages Power Shell/Lua script, Python, etc..
• Experience in vulnerability management, IT Services, or a related endpoint management field.
• Experience with business processes, data maintenance and computer security experience.

This job posting will remain active until a qualified candidate is identified.

At Ivanti, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Ivanti believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

If you require special assistance for the best interview experience, please contact us at recruiting@ivanti.com.

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