Machine Learning Analyst

TextUs is an award-winning provider of SMS cloud communications with managed CRM and ATS integrations. Instead of waiting days for an email response, our real-time communication combines conversational text messaging, cloud-voice service and personalized automation to help our customers connect with people in real time and build better relationships.

OVERVIEW

The data team at TextUs is helping the business solve challenging problems by discovering actionable insights in the universe of data we have across the company.  We want to leverage state of the art data science tools and techniques to help foster an environment of data-based decision making.  This work has the potential to unlock serious growth opportunities across the business and will be impactful from business operations to product development.  This group is responsible for developing the algorithms, building and optimizing models, and productionizing the necessary data pipelines to power our ML and AI initiatives.  

WHAT YOU'LL DO

• Data Engineering & Pipeline Support:
  • Assist in designing and developing data pipelines from various internal and external sources.
  • Help build, cleanse, and audit data pipelines to ensure high-quality outputs.
  • Collaborate with engineers and data scientists to implement robust data infrastructure.
  • Contribute to automating workflows and data processes.
• Machine Learning & Data Science:
  • Support the building and deployment of machine learning models.
  • Participate in data processing, feature selection, model training, testing, deployment, and monitoring under the guidance of senior team members.
  • Use machine learning and NLP technologies to enhance engagement and optimize messaging.
  • Stay updated with AI/ML advancements and share insights with the team.
  • Learn and apply emerging technologies with mentorship from experienced colleagues.
• Collaboration & Knowledge Sharing:
  • Work with Product, Engineering, and Business teams to align on product features and integrate ML capabilities.
  • Learn from and support senior team members in training others on using data and machine learning insights.
  • Participate in cross-functional processes to incorporate data science into product development.
• Product & Business Insights:
  • Assist in developing user metrics and benchmarks to improve engagement and best practices.
  • Help identify key KPIs and design experiments to validate product developments and business outcomes.
  • Contribute to building and maintaining analytics dashboards to deliver actionable insights.
• Growth & Learning:
  • Eagerly learn from experienced colleagues and actively seek opportunities to develop your skills.
  • Contribute fresh ideas and perspectives to the team.

WHO YOU ARE

• Emerging Professional:
  • You might have a couple of years of experience using statistics and machine learning algorithms, or perhaps you’re a recent graduate with relevant projects under your belt.
  • Maybe you have less practical experience but a strong passion and foundational knowledge in AI and machine learning—we’d love to hear from you!
• Technically Proficient:
  • Familiar with programming languages like Python, R, or Scala.
  • Some experience with machine learning frameworks like PyTorch or TensorFlow.
  • Eager to learn more about fine-tuning models and working with cloud platforms.
• Data Enthusiast:
  • Comfortable working with data technologies such as SQL.
  • Willing to learn and work with tools like Spark, Presto, Hive, or Hadoop.
  • Able to understand and translate data requirements with support from the team.
• Good Communicator:
  • You can explain technical concepts to both technical and non-technical stakeholders.
  • Interested in developing skills in presenting data and creating visualizations.
• Agile Mindset:
  • Open to working within Agile or Lean frameworks.
  • Excited to incorporate data science into iterative development processes.
• Team Player:
  • Passionate about delivering customer value and building relationships with team members.
  • Ready to support the team and learn from others.
  • You know when to step in to help and when to step back to let others shine.
• Lifelong Learner:
  • You’re always eager to learn and stay updated with the latest in AI and machine learning.
  • You enjoy teaching and helping others as you grow.

EMPLOYMENT DETAILS

• Job Type: Full time
• Compensation Range: $140,000 - $150,000
• Location: Remote (US) / Headquartered in Denver, CO
• Target Start Date: 3 weeks from offer date
• # hires for this role: 1
• Reporting to: Engineering Manager

By submitting your resume for this role, you consent to communication via text and email

INTERVIEW PROCESS

• Initial call w. Recruiting Partner (30 mins via Phone)
  • Topics: Culture, logistics 
• Interview w. Hiring Manager (45 mins via Zoom Video)
  • Topics: Culture, skills, role overview
• Rembrandt Assessment
  • The Rembrandt assessment allows TextUs to assess how your personality fits within the role and the TextUs culture. 
• Technical Interview w. Team Engineers (60 mins via Zoom Video)
  • Topics: Technical problem solving within our tech stack and communication skills
• Interview w. Executive Leadership (30 mins via Zoom Video)
  • Topics: You will come prepared with questions about the role, team, product to ensure this role is the best fit for you.

WHY TEXTUS

Our Engineering Team is guided by high empathy and high responsibility. This means that we care about our engineers’ career trajectory and their thoughts on our product direction and implementation. Our engineers are trusted with autonomy: the latitude in how and when work gets done. We are a collaborative, learning, and data-driven culture with an experienced and proven leadership team.

TEXTUS BENEFITS INCLUDE

• Competitive pay
• Health / Dental / Vision Insurance
• HSA contributions
• 401K with company match
• Unlimited PTO
• Cell phone + internet reimbursement for $100/month.
• One-time $1,000 home office stipend once you’ve been with TextUs for 6 months
• Up to 12 weeks of Family & Medical Leave 
• 2024 Holiday Schedule link here
• U.S. remote first with optional WeWork office space in downtown Denver, CO

TextUs does not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. We are committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, subcontractors, vendors, and clients.