Product Operations Manager

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

OVERVIEW

About the Role 

The Product Operations Manager will work cross functionally to own change management being driven by product, drive the feedback loops to support continuous improvement, and be the voice of Care which includes our customers, shoppers, and retailers.

Additionally, the role will gain a deep understanding of the operational areas that they work closely with to ensure the product organization understands and supports both business and Customer needs.

 

ABOUT THE JOB

• Establish, drive and continuously improve processes that ensure our customers, shoppers, support, and Care operations teams are informed of and well-prepared for product-driven changes
• Develop operational playbooks to implement product strategy and manage complex projects through execution to excellence
• Ensure functional stakeholders are aligned on key objectives for product changes
• Advise product teams on feasibility of initiatives throughout the entire product lifecycle
• Create feedback channels that ensure problem areas are identified during testing and launch
• Identify and track success metrics to measure project performance related to product changes
• Deeply understanding trends in Customer contacts and translate findings into actionable insights for product teams
• Make recommendations rooted in data to support the continuous improvement of the customer experience within your product domains
• Develop relationships with and maintain regular communications with key stakeholders throughout the organization
• Effectively present insights and influence outcomes with key stakeholders at all levels to support meaningful impact to Instacart’s business (e.g., Product, Operations, Engineering, Legal, Executives and other cross-functional teams)
• Be the voice of our community during product development and performance tracking

 

ABOUT YOU

Minimum Requirements

• • BA/BS degree with 7+ years of operations strategy, product management, business consulting, finance, or similar analytical roles
  • 5+ years of cross-functional project management and leadership experience
  • Excellent communication and presentation skills; a track record of successful engagement of both internal and external stakeholders
  • Ability to leverage data to inform and support critical decisions with 2+ years of experience of SQL and advanced querying skills
  • Previous experience working with and impacting user experience
  • Power user status in Microsoft Excel/Powerpoint or Google Sheets/Slides
  • Demonstrated ability to effectively identify, prioritize, and handle multiple work streams simultaneously in a dynamic and rapidly-changing environment
  • Experience with and strong ability to formulate and present analyses and business cases to both technical and non-technical stakeholders
  • Ability to foster collaboration and facilitate teamwork
  • Highly motivated self-starter with a desire to grow and learn

Preferred Requirements

• • Prior experience working with customer feedback data and leveraging insights to drive product enhancements 
  • Experience working in a consumer technology company 
  • Experience working with a multi-sided marketplace
  • Proficiency in writing ChatGPT prompts, leveraging AI, and architecting automation  

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ$149,000—$166,000 USDWA$143,000—$159,000 USDOR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI$138,000—$153,000 USDAll other states$124,000—$138,000 USD