Group Manager of Customer Data Management

As the Group Manager of Customer Data Management, you will be responsible for owning the customer master data management function within our organization. You will manage a team of data management professionals and collaborate closely with multi-functional teams, including IT, Sales, Marketing, Customer Service, and Finance, to ensure accurate and consistent customer data across our organization. Your expertise in data governance, data quality, and data integration will be instrumental in driving operational efficiency, improving customer experience, and enabling data-driven decision-making. 

The candidate will possess strong proficiencies in leadership, data analysis, communication, project management, initiating action, decision making, adaptability, working towards results, and business analysis.
 

In this Role, Your Responsibilities Will Be:

• Develop and implement a comprehensive customer master data management strategy aligned with the company's goals and objectives. 
• Establish and implement data governance policies, standards, and procedures to ensure data integrity, accuracy, and compliance with regulatory requirements. 
• Be responsible for the design, implementation, and maintenance of customer master data management systems, tools, and technologies. 
• Collaborate with IT teams to ensure magnificent integration of customer master data across various systems and platforms. 
• Define and supervise data quality metrics, proactively identify data issues, and implement corrective actions. 
• Drive data cleansing, enrichment, and standardization initiatives to improve data quality and consistency. 
• Establish and maintain data stewardship processes, roles, and responsibilities. 
• Provide leadership and mentorship to a team of data management professionals, fostering a culture of continuous learning and development. 
• Collaborate with business partners to understand data requirements, resolve data-related issues, and support data-driven initiatives. 
• Stay ahead of with industry trends, best practices, and emerging technologies in customer master data management. 
• Contribute to and lead global initiatives that are dedicated to process alignment, policy consistency, task prioritization, timely delivery, problem solving, and collaborative learning.
• Initiative to excel in a dynamic and fast paced environment and not afraid of doing “hands on” work occasionally. 
   

  Who You Are:
You are an effective leader who efficiently directs teams, mentors staff, and develops training programs. You have a strong track record in implementing consistent quality practices, overseeing feasibility studies, and maintaining thorough documentation. You excel in managing complexity across varied operational environments, optimizing workflows, and establishing performance metrics to ensure efficiency and high standards. Your excellent communication skills enable seamless collaboration with collaborators, ensuring adaptive responses to challenges and successful project execution
    For This Role, You Will Need:

• BS in Economics, Statistics, Operations Research, Computer Science, Business Administration, or a related field.. 
• Demonstrable experience (minimum 5 years) in managing customer master data, preferably in a leadership role. 
• Solid understanding of data management principles, data governance, and data quality management. 
• Experience implementing and managing customer master data management systems, tools, and technologies. 
• Familiarity with data integration and data migration techniques. 
• Excellent leadership and people management skills, with a track record of building and developing high-performing teams. 
• Good communication and interpersonal skills, with the ability to collaborate effectively with multi-functional teams and senior partners. 
• Goal-focused attitude with the capability to initiate change, handle various tasks, and meet timeframes. 
• Diligent in ensuring detail and precision. 
• Knowledge of industry standards and regulations related to customer data management.
   

  Preferred Qualifications that Set You Apart: Master's degree or equivalent experience is a plus
  Our Offer To You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. 

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company. 

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.
 

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers. 

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.  Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson. 

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.   
 

WHY EMERSON 

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

 

ABOUT EMERSON 

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

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