UX Researcher

Company

Federal Reserve Bank of San Francisco

We are the Federal Reserve Bank of San Francisco—public servants with a mission to advance the nation’s monetary, financial, and payment systems to build a stronger economy for all Americans. We are a community-engaged bank, and are committed to understanding and serving the vibrant, expansive communities of the Twelfth District. That means we seek and appreciate new perspectives. We respect people for what they do and for who they are. We build opportunities to learn and grow. When you join the SF Fed, you become part of a diverse team united in its purpose to promote an economy that works for everyone.

Do you have an insatiable curiosity about human behavior? Do you obsess over how best to serve our community through inclusive websites and applications that are useful, usable, and desirable? Does the thought of researching and understanding user needs in enterprise scale products that address complex banking challenges catalyze your imagination and spark your curiosity? If so, we may have a job for you.

We are looking for a UX Researcher to support all aspects of user research to deliver top-notch user experiences. You will strive to deepen understanding and empathy around end users’ needs for our stakeholders including product managers, designers, and developers, and you will ensure that UX activities are a priority throughout the software development lifecycle. You will seek and explore innovative approaches to improve experiences and engagement.

We empower our people to balance their life and work responsibilities. That’s why we offer a flexible hybrid work model that allows you to collaborate with office colleagues on some days, and work from home on others.

What will you do?

As the UX Researcher, you are driven to put the user first in application and website development, and you will plan and deliver impactful studies that bring the voice of the user to life. You will use your broad expertise of user experience to determine research project approach; design and run research activities; analyze and interpret data; report results; and provide actionable recommendations to our business partners, application designers, and product teams. Specifically, you will:

• Scope, design, build, and conduct user research using methods such as: ethnographic field studies, participatory design sessions, site visits, focus groups, benchmark studies, usability studies and interviews, heuristic evaluations, persona and journey map development
• Understand and align user needs with business partner goals, requirements, technology, budget, and schedule
• Research and develop user scenarios to be used during the design and development processes
• Work closely within a multidisciplinary team, including product owners, software engineers and designers
• Work on moderately complex products/projects
• Work with a variety of stakeholders to identify and track appropriate user experience and engagement metrics
• Identify potential usability issues and design opportunities
• Analyze user research qualitative and quantitative data, write reports, and communicate results to stakeholders
• Compile relevant qualitative and quantitative data to include in presentations to explain findings, educate stakeholders, and offer actionable recommendations
• Advocate for the end user by influencing decisions to ensure that product and design decisions are aligned with user needs and expectations
• Assist with providing guidance on accessibility best practices and conduct accessibility tests independently with minimum supervision
• Collaborate and participate in user research team initiatives

Other Duties:

• Keep up with research trends and best practices; develop industry knowledge and expertise
• Acquire, maintain, and apply specific knowledge of relevant tools e.g., Optimal Workshop, MURAL, etc. supporting research efforts
• Participate and contribute to UX communities of practice
• Mentor and share knowledge with team members

What do you need?

• Bachelor’s in Computer Science, Statistics, Data Analysis, Information Systems, Anthropology, Human Factors, Cognitive Psychology, or closely related field, or equivalent combination of education and/or directly related work experience
• Typically requires 2 or more years practicing human-centered design, UX research or testing demonstrated through case study examples and/or portfolio
• Researches and develops user scenarios to be used during the design and development processes
• Conducts user research using methods such as: ethnographic field studies, participatory design sessions, site visits, focus groups, benchmark studies, usability studies, heuristic evaluations, persona and journey map development.
• Analyzes user research qualitative and quantitative data, writes reports, and communicates results to UX and Design team
• Ensures solutions are accessible and intuitive
• Tracks UX metrics e.g., CSAT, SUS, NPS, SEQ, etc.
• Proficiency with one or more usability testing tools or services
• Must be a U.S. citizen

Desired Skills:

• UX certification
• Quantitative analysis tools such as R or Python
• Strong structure/processes, and design methodologies
• Strong verbal and written communication skills
• Design thinking certification
• Knowledge of Section 508 and WCAG guidance
• Experience with design systems research and metrics
• Familiarity with Agile practices

Base Salary Range for UX Analyst: Min: $87,600 - Mid: $113,600 - Max: $139,900 (Location: San Francisco)
Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with market data.

We offer a wonderful benefits package including: Medical, Dental, Vision, Pre-tax Flexible Spending Account, Backup Child Care Program, Pre-Tax Day Care Flexible Spending Account, Paid Family Care Leave, Vacation Days, Sick Days, Paid Holidays, Pet Insurance, Matching 401(k), and Retirement/Pension.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. The SF Fed is an Equal Opportunity Employer.
#LI-Hybrid

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

No

Job Category

Information Technology

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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