Senior Solutions Consultant

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

As a Senior Solutions Consultant, you'll play a pivotal role in supporting our largest and most strategic accounts alongside new business initiatives. You will work with some of the Region’s largest telcos, banks, insurers, airlines and retailers to deliver incredible Customer and Agent experiences. This role is ideal for those with a consultative, strategic mindset, moving beyond features and functionality, to vision selling and being a subject matter expert on Conversational Messaging & AI. You'll work closely with Solution Consultants, Sales Executives, Sales Leaders, Account Managers, and Professional Services staff, directly interacting with existing and prospective LivePerson customers. Your contributions will be crucial in achieving the APJ revenue target, with commission incentives aligned to these goals. Some travel across the APJ region may be required.

You will: 

• Provide Strategic Consulting: Be a subject matter expert and thought leader to help transform current and prospective customers. Deliver workshops, develop roadmaps and present readbacks that address key business outcomes.
• Architect and Deliver Demonstrations: Build and deliver sophisticated demos around LivePerson's core platforms, including Conversational Cloud, Conversational AI, Voice AI, and Conversational Analytics, along with key partner technologies.
• Develop Sales Strategies: Partner with sales teams to strategise on winning opportunities, architecting new and custom solutions, workshops and engagements, to showcase LivePerson’s best-of-breed differentiation.
• Provide Technical Expertise: Offer technical and industry expertise across various business units within LivePerson, including R&D, Marketing, and Partner Relations leveraging voice, messaging and conversational AI lens.
• Competitive Intelligence: Understand and relay information about competitors, adhering to ethical guidelines.
• Proposal Development: Collaborate on responses to RFPs, RFIs, RFTs, etc., and occasionally mentor new team members in Solution Consulting.
• Educational Support: Provide training to Sales and Delivery teams on solutions and support customer conferences as a demo runner or speaker.

You Have:

• Experience: Minimum 7-10  years in Solution Consulting/Pre-Sales Engineering, Professional Services or Customer Success with a track record in large enterprise deals. Product Management experience is a plus.
• Industry Knowledge: Experience within digital transformation, web, martech, mobile apps, contact centres, voice and AI technologies is preferred.
• Technical Skills: Understanding of IVR and voice bot technologies, basic web development skills (HTML, JavaScript, CSS), Javascript, Node.js a plus, ability to build API integrations and work with JSON data, Conversational AI, 
• Generative AI: prompt engineering and LangChain, and cloud infrastructure.
• Design Skills: conversational design experience in voice/messaging, customer experience and service design skills
• Education: A BA or BS Degree in Computer Science, Engineering, Mathematics, AI, Digital or related fields. Self-taught and boot camp experiences are also valued.
• Communication Skills: Exceptional public speaking and written communication abilities.
• Technical Aptitude: Strong general tech skills, familiarity with OS, office suites, video/photo editing software, and the latest tech developments.

Benefits: 

• Health: medical and mental.
• Time away: vacation, holidays, and care days.
• Financial: Superannuation, ESPP and group life insurance.
• Family: parental leave.
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Additional: Exclusive perks and discounts.

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

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