Business & Data Analyst, Customer Data Transformation

Join us as a Business & Data Analyst

• Take on a critical role supporting the bank to achieve customer advocacy by eliciting and understanding the internal and external customer needs
• You'll be working in a vibrant, forward looking team and helping us to shape the future of our business
• It’s a great chance to hit the ground running, take advantage of our development opportunities, and advance your career

What you'll do

In your new role, you’ll be producing business requirements to inform future state design, supporting teams in understanding the requirements and their linkages to the overall domain strategy. In the course of your work, we’ll also look to you to build, manage and maintain a positive working relationship with stakeholders and third party suppliers across multiple franchises and functions.

In addition, you’ll be utilising your specialist knowledge and experience of business areas, products and systems to ensure effective and innovative solution design. You’ll be identifying the wider business impact and inter-dependencies across key outputs and processes.

You’ll also be:

• Capturing, validating and documenting business and system requirements and making sure that they’re in line with key strategic principles
• Interacting with customers, key stakeholders and the team to obtain and document functional and non-functional needs
• Analysing existing system documentation to summarise existing system functionality as it relates to the work at hand
• Supporting the identification of team priorities based upon feedback from the customers, key stakeholders and the team

The skills you'll need

You’ll need to hold an appropriate business analyst certification, such as BAX, CPRE and CBAP. Additionally, you’ll have an analytical mindset, with strong organisational skills and the ability to prioritise your work.

You’ll also need:

• Experience in leveraging data to transform customer journeys including onboarding & in-life management
• Experience with business process flows (BPM), Data mapping and integration ODS, KAFKA, Snowflake, S3, API
• A sound functional understanding of reporting requirement and leveraging tools such as Power BI, Tableau.  
• Experience of applying business analysis tools and techniques
• A good understanding of Agile values, principles and methodologies with experience of working within an Agile environment
• Good communication skills, with the ability to communicate complex technical concepts clearly to your peers and management level colleagues
• Good collaboration and stakeholder management skills

Hours

Job Posting Closing Date: