SRE/DevOps with Prod Support

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,000+, and has 55 offices in 20 countries within key global markets.

Our challenge

The SRE/DevOps/Production Support Engineer will be responsible for ensuring the scalability, reliability, and resilience of our software systems. The ideal candidate will have a strong background in software engineering, system administration, and a deep understanding of deployment and operational best practices. They will work closely with development teams to design and support scalable and reliable infrastructure, facilitate continuous integration and delivery, and streamline operational processes.

Additional Information* 

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Mississauga, ON, is CAD $110k - $120k/year & benefits (see below).

The Role

Responsibilities:

• Design, develop, and implement software systems that are highly available, scalable, and self-healing.

• Manage and support OpenShift/Kubernetes clusters, ensuring their reliability and efficiency.

• Develop and maintain CI/CD pipelines using tools such as Jenkins, uDeploy, and ECS to automate testing and deployment processes.

• Monitor system performance, troubleshoot issues, and implement strategies to ensure optimal system health.

• Collaborate with development teams to understand their needs and provide production support.

• Facilitate incident management, post-mortem analysis, and implement preventative measures to reduce downtime.

• Understand and manage cloud-based resources effectively, optimizing for cost and performance.

• Provide on-call support for production environments, responding to incidents and emergencies.

• Work with tools like SONIC NAS/Objects and familiarize with specific technologies such as Lightspeed, CMPs, EEMS, and ServiceNow.

Requirements:

You are:

• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent work experience.

• Solid experience with container orchestration systems such as OpenShift and Kubernetes.

• Proficiency in CI/CD tools like Jenkins, uDeploy, and familiarity with ECS.

• Experience with infrastructure as code, configuration management tools, and cloud services.

• Strong scripting and automation skills using languages such as Python, Bash, or similar.

• Familiarity with network storage solutions like SONIC NAS/Objects.

• Knowledge of specific tools and processes is a plus (Lightspeed, CMPs, EEMS, ServiceNow).

• Excellent problem-solving skills, ability to perform root cause analysis, and proactive prevention strategies.

• Strong communication and collaboration skills, with a focus on cross-team coordination and sharing best practices.

It would be great if you also had:

• AI/ML experience is good to have

• Finance experience

We can offer you:

• A multinational organization with 55 offices in 20 countries and the possibility to work abroad  

• 15 days (3 weeks) of paid annual leave plus an additional 10 days of personal leave (floating days and sick days) 

• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-term disability 

• Flexible hybrid policy to fit your schedule  

• RRSP with employer’s contribution up to 4%  

• A higher education certification policy  

• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses  

• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups  

• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms  

• A truly diverse, fun-loving and global work culture  

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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