Revenue Recognition Manager (Data Management)

Job Description

Who we're looking for

Are you an exceptionally skilled and expert accounting professional with a consistent track record in managing revenue processes and systems? If so, we have an exciting opportunity for you to join our outstanding team as a Revenue Recognition Manager!

The ideal candidate has a strong passion for operational systems and the desire for understanding how they work, with a laser-like focus on data integrity (i.e., completeness and accuracy). The ability to identify problem root causes and applying feasible technical solutions are desired traits. Excellent collaboration skills, especially with external application vendors, are also key.

What you'll be doing

• Manage and innovate both manual and system-driven processes for validating revenue at the customer-contract level

• Investigate, troubleshoot, and resolve system revenue discrepancies

• Ensure performance of recurring tasks for maintenance and clean up of system revenue in a timely manner

• Maintain and streamline process for identification and review of non-standard customer agreements and sales transactions

• Manage processes for reconciling and validating completeness of data uploaded into revenue system applications

• Assist in the performance of other month-end close and ad-hoc tasks / projects as deemed vital

• Work cross functionally with key business partners to improve existing operational processes and institute repeatable processes around the Zendesk Revenue policies to appropriately follow the ASC 606 guidelines

• Assist with internal and/or external audit requests as required

What you bring to the role

• Knowledge of ASC 606 Revenue Recognition Standard with experience in the SaaS industry

• Degree in Accounting or Finance, or equivalent professional experience

• Proficiency in accounting software and other related systems (experience with Zuora Billing, Z-Revenue, NetSuite, Salesforce, and Klarity preferred)

• Possess strong analytical and problem-solving skills

• Detail oriented and great with time management

• Ability to work US hours

• CPA or equivalent preferred

Where We Work

At Zendesk, we believe that great work happens anywhere. With our flexible work policy, you have the freedom to choose where you work. Join our team and collaborate with colleagues from around the world to deliver exceptional results.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

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Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.