Enterprise Master Data Management Business Partner

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Relocation benefits are not available for this job posting.

That’s what makes us Roche:

Enterprise Master Data Management  (EMDM) is a Roche cross-functional and cross-divisional network of master data specialists and subject-matter experts developing governance frameworks and maintenance processes to ensure high-quality and trusted master data as the backbone for seamless business operations, data analytics and digitalization.
 

The Opportunity:

In the Enterprise Master Data Management Operations Business Analyst role, you are responsible for the dedication towards undisturbed business activities by committing to Service Level Agreement. In this role, you will ensure that technological architecture meets user requirements, and will support the whole data maintenance related queries - including data quality, lifecycle management and monitoring. Execute the day-to-day activities according to the agreed service level and in compliance with the SOPs of the respective business sub-process. Follow the instructions of the Cluster Lead - Enterprise Master Data Management Operations Business Partner domain regarding the daily work coordination, and propose process and system improvements across multiple divisions. Contribute continuously to the improvement of the performance of the Finance, Procurement, Sales and Supply Chain organizations.

• Handling incoming incidents, supporting both Roche Affiliates and multiple regional and global IT departments

• 2nd level evaluation of user requests based on ITIL methodology and prioritization towards IT accordingly

• Collaborate with IT teams to translate business requirements into technical solutions

• Performs and participates in the analysis, (re)design and implementation of business and systems processes and procedures following appropriate standards

• Management of continuous data cleansing and Data lifecycle management

• Analyze business processes and identify opportunities for automation and optimization

• Develop business cases and proposals for process improvements and system upgrades 

• Maintenance of SOPs, Knowledge Base and User Guidance

• Audit control management (ICFR)

• Training material preparation and delivery (including delta training) – using Train the Trainer and end user concepts 

• Project management (lead, coordinate, facilitate, participate within RSS projects and participate in global projects)
   

Who you are:

We are looking for someone who is self-motivated, really passionate about their job and understands that providing a high-quality service is crucial for the organization. As an ideal team member, you are open-minded, dedicated to make a difference and open to constant development.

• Strong communication skills in English (written and spoken) are essential.

• Strong customer centricity and stakeholder management skills

• Experienced in SAP (FI, MM, CO, SD)

• Ability to work independently and in team as well

• Focus on details and innovation

• Skilled in multitasking and prioritization

• Has analytical thinking

• 3–5 years Master Data management experience is desirable

• Project experience (desirable)

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Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in San Jose provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the Americas region. Today Roche employs altogether around 800 employees in Costa Rica.

Roche is an Equal Opportunity Employer.