Engineering Manager - Machine Learning (f/m/d)*

YOUR MISSION:

As Engineering Manager for the Machine Learning team, you will empower and lead your team to  design and develop a cutting-edge machine learning platform. You will support your team in fine-tune foundational models that power our automation platform and enhance the experience for customer interactions based on AI. You will make a difference for your engineers by supporting their growth and motivating them to solve complex challenges as a team to transform the entire customer service industry leveraging data and AI. 

IN THIS ROLE YOU WILL:

• Hire and lead a team of 3-5 machine learning engineers, fostering a culture of collaboration and technical excellence
• Provide a strong vision for the machine learning platform at Parloa in accordance with business needs
• Empower your team take ownership of building and improving the machine learning platform at Parloa, including model training and productionization, observability, GenAI evaluation models
• Act as the technical product owner for the machine learning platform, anticipating and prioritizing the needs of users effectively in compliance with data governance and protection requirements
• Develop your team via effective coaching and by providing them with growth opportunities
• Contribute hands-on to technical project (~20% of your time)

Our Tech stack (Data):

Microsoft Azure, Python, Kubernetes, Terraform, Docker, Databricks, OpenAI, MongoDB, Redis (more technologies to be added as we build our data platform, like e.g. DeltaLake)

WHAT YOU BRING TO THE TABLE:

• 7+ years of experience as a machine learning engineer and/or technical lead
• 3+ years of experience as a people manager
• Experience with owning the ML process end-to-end: translating product requirements into technical requirements, data gathering/transformation and exploration, model productionization, maintenance, monitoring and optimization
• Experience working with NLP, LLMs and information retrieval; experience with LLMs in a production environment is a strong plus
• Proficiency in Python and experience with the cloud technologies
• Experience in leading large and complex technical projects (1 year+ roadmap)
• Strong interpersonal skills and excellent spoken and written communication skills in English

WHAT'S IN IT FOR YOU?

• Be part of a dynamic, driven team of +20 nationalities with flat hierarchies and collaborative company culture.
• Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.
• Attractive compensation package with equity.
• Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
• Flexible working hours, 28 vacation days and workation opportunities.
• Regular team events, game nights, and other social activities.
• And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks

Is something missing here? Reach out and let's talk about what else you need for your ideal next growth opportunity.

Your recruiting process at Parloa:

Recruiter video call → Hiring Manager video call → Technical Leadership Interview → Meeting the team

Why Parloa? 

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.