Senior Analytics Engineer (f/m/d)*

YOUR MISSION

As a Senior Analytics Engineer (f/m/d)*, you will build data models that power customer-facing data products. As one of the founding members of the data team, your work will have a pivotal impact on the organization. You will empower company-wide stakeholders to work effectively with data by building Parloa’s data warehouse from scratch. The data models and data pipelines you build will help to transform the entire customer service industry leveraging data and AI.

IN THIS ROLE YOU WILL:

• Design and implement the data pipelines that power our customer-facing reporting and insights product together with your cross-functional team
• Take ownership of designing, building and improving the analytics platform at Parloa, including data warehouse, data models and dashboard tooling
• Build and optimize data models for performance, cost and usability
• Lead and execute technical projects end-to-end: understanding user requirements, systems and model design, proof of concept, implementation & scaling, maintenance and support, continuous improvement
• Work closely with stakeholders in Customer Success and Product to define requirements and build data models that serve their needs 

Our Tech stack (Data): Microsoft Azure, Python, Kubernetes, Docker, Terraform, MongoDB, MySQL, Redis, Kafka (more technologies to be added as we build our data platform)

WHAT YOU BRING TO THE TABLE:

• 5-7+ years of experience as an analytics engineer or data engineer, if less: experience with building up data warehouses/data products from ground up
• Strong expertise with data modeling and implementing data pipelines
• Fluency in SQL, basic proficiency in Python, experience with version control (git)
• Experience in working with cloud data platforms
• Track record of building data warehouses and data products in accordance with legal requirements
• Strong focus on data quality and governance
• Experience in leading medium-sized technical projects (3-9 months roadmap)
• Strong spoken and written communication skills in English

WHAT'S IN IT FOR YOU?

• Be part of a dynamic, driven team of +20 nationalities with flat hierarchies and collaborative company culture.  
• Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.
• Attractive compensation package.
• Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
• Flexible working hours, 28 vacation days and workation opportunities.
• Enjoy unlimited access to a variety of fitness, yoga, and leisure activities via Wellpass.
• Leverage exclusive offers with our corporate benefits portal, giving you access to compelling deals from leading brands.
• Regular team events, game nights, and other social activities.
• And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks.
• Is something missing here? Reach out and let's talk about what else you need for your ideal next growth opportunity.

Your recruiting process at Parloa:

Recruiter video call → Hiring Manager Interview → Challenge → Technical Interview → Meeting the team

Why Parloa? 

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.