C360 AI Product Manager, Senior Manager

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Job Category

Product

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce is doubling down on AI. Our AI-first strategy is central to our mission to revolutionize the way enterprises solve large-scale problems. As part of this fast-paced, dynamic environment, you’ll leverage cutting-edge technology and collaborate with world-class teams to deliver transformative AI solutions.

Our Common Services AI team recently played a critical role in launching Agentforce at Dreamforce, developing over 100 AI use cases for Salesforce Industries. We’re seeking a versatile Product Manager to help drive the development and scaling of high-impact AI capabilities across key Salesforce products like Sales Cloud, Service Cloud, Financial Services Cloud, and Health Cloud.

Your Impact

• Define and own the short- and long-term vision for AI capabilities, turning this vision into an executable product roadmap.

• Work closely with Salesforce’s Apps & Industries product teams like Sales Cloud, Service Cloud, and Health Cloud to deliver tailored AI solutions that meet diverse business needs.

• Collaborate with cross-functional teams, including design (UI/UX), engineering, and data science, to ensure seamless product delivery and improvement.

• Engage with internal customers and early adopter customers to gather insights and identify new opportunities for scaling AI solutions.

• Drive continuous improvement in generative AI capabilities by establishing and evolving a robust quality methodology.

• Represent Salesforce as an AI thought leader in customer interactions, at industry events, and across the Salesforce ecosystem.

Required Skills

• 5+ years of Product Management experience, with a focus on AI/ML-based products.

• Strong understanding of generative and predictive AI. Proven experience bringing AI capabilities to production and understanding the AI ecosystem.

• Proven track record of taking products from inception to launch, with an emphasis on driving AI innovation.

• Experience with the end-to-end ML lifecycle, including model building, deployment, and optimization.

• Strong technical understanding and ability to work closely with data scientists, engineers, and cross-functional teams.

• Excellent communication and presentation skills, with experience working with executive leadership and external partners.

• Ability to build strong relationships across an organization and with key customers.

• Strong knowledge of industry best practices in Generative AI and a passion for staying on top of the latest advancements.

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $192,900 to $265,200.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.