Data Analytics Manager

Joining the data team at Heathrow isn’t just any job, and Heathrow isn’t just any company.  You’ll be working with smart, passionate colleagues in a friendly values-driven environment where you’re respected, encouraged to be yourself and supported to grow.  Data is one of our fastest and most exciting areas of growth, driving improvements to the passenger experience for millions of people every month.  At Heathrow there’s never a dull moment, with lots of wider opportunities for you to develop your career in the future. 

The Customer Data & Analytics Team is the centre of excellence for data and analytics, supporting Heathrow’s Customer Team by driving value through innovation in data.  The Customer Team is focused on delivering value for our customers, and by customers we mean passengers, airlines, retail partners and tenants.  

We are growing faster than ever as we transform the way that we use data, and we are looking for talented data professionals to grow their careers with us.  Come and join one of the busiest airports in the world and help us deliver Heathrow’s vision to give passengers the best airport service in the world. 

• Managing the relationship with key Customer business stakeholders, to understand their business problems and identify opportunities for use cases to drive insight and value through data.
• Defining and prioritising the backlog of data products and analytics use cases, based on business objectives and customer feedback.
• Leading the daily activities of the data team, comprised of data analysts and data engineers, both Heathrow and third parties, to effectively deliver value to the business.  
• Leading the advanced analysis and data science work within the Customer Data & Analytics team, supporting the wider Customer function.
• Creating a self-service analysis capability, migrating all reporting to be surfaced in BI to create a Customer Analytics hub – accessible by all the Customer function. 

• Experience of the tools Databricks and PySpark.
• Proven experience in data science projects, applying advanced analytics techniques, statistical knowledge, and big data handling skills to support stakeholders’ decision-making.
• Ability to synthesise large and complex concepts into the fundamentals and demonstrable ability to produce evidence based, accurate and incisive decision making.
• Demonstrable ability to engage and influence at senior levels internally and externally.
• Evidence of having driven value through data, from analysis and modelling to visualisation and storytelling in a similar role.
• Display a true passion for data, analytics, aviation and digital performance.

Ideally, you’ll also have:  

• Team leadership skills. 

#LI-Hybrid

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow. 

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions. 

Working Location

Our agile approach offers the opportunity to combine home working with meetings, events and training at the airport. All roles involve some on-site working each week, so you’ll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
 
Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With four diversity networks, we champion inclusivity and celebrate individuality.