Data Analyst

Who we are
At Twelve Labs, we are pioneering the development of cutting-edge multimodal foundation models that have the ability to comprehend videos just like humans do. Our models have redefined the standards in video-language modeling, empowering us with more intuitive and far-reaching capabilities, and fundamentally transforming the way we interact with and analyze various forms of media.
With a remarkable $77 million in Seed and Series A funding, our company is backed by top-tier venture capital firms such as NVIDIA’s NVentures, NEA, Radical Ventures, and Index Ventures, and prominent AI visionaries and founders such as Fei-Fei Li, Silvio Savarese, Alexandr Wang and more. Headquartered in San Francisco, with an influential APAC presence in Seoul, our global footprint underscores our commitment to driving worldwide innovation.
We are a global company that values the uniqueness of each person’s journey. It is the differences in our cultural, educational, and life experiences that allow us to constantly challenge the status quo. We are looking for individuals who are motivated by our mission and eager to make an impact as we push the bounds of technology to transform the world. Join us as we revolutionize video understanding and multimodal AI.
About the role
We’re seeking a talented Data Analyst to join our team and contribute to the growth and success of our video foundation model platform. In this role, you’ll help us establish and define Analytics at Twelve Labs; you’ll work closely with all facets of our business including our Product, Engineering, and Go-to-Market teams to analyze product data, marketing data, sales data to help us define the metrics that matter and actionable insights that inform our strategy and development roadmap.
The ideal candidate will have a strong background in data analysis and statistics, as well as experience working with large datasets. Even if there are a few checkboxes that aren't ticked through your prior experience, we still encourage you to apply! If you are a 0-to-1 achiever, a ferocious learner, and a kind and fun team player who motivates others, you will find a home at Twelve Labs.

In this role, you will

• Collect, process, and analyze large volumes of product usage data, customer feedback, and market data to identify trends, patterns, and opportunities
• Collaborate with product managers and engineers to define key metrics and KPIs for measuring product performance and collaborate on ensuring the right instrumentation of desired logging
• Build and maintain dashboards, reports, and data visualizations to communicate insights and trends to internal stakeholders
• Conduct user behavior analysis and segmentation to inform product development, pricing, and go-to-market strategies
• Develop and apply statistical techniques to predict user behavior, churn, and lifetime value
• Partner with customer success and sales teams to analyze customer data and identify opportunities for upselling, cross-selling, and retention
• Work with the marketing team to analyze the effectiveness of marketing campaigns and identify opportunities for optimization
• Collaborate with the research team to design and analyze experiments to test new product features and hypotheses
• Communicate findings and recommendations to senior leadership and cross-functional teams through clear and concise presentations and reports
• Stay up-to-date with the latest trends and best practices in data science, machine learning, and product analytics

You may be a good fit if you have

• 3+ years of experience as an analyst or data scientist in a fast-paced, data-driven environment
• Strong proficiency in SQL and Python
• Comfort with business intelligence tools in creating and maintaining reporting
• Solid understanding of statistical concepts and techniques, such as hypothesis testing, regression analysis, and clustering
• Excellent problem-solving and analytical skills, with the ability to break down complex problems into actionable insights
• Strong communication and storytelling skills, with the ability to translate technical findings into business-relevant insights
• Collaborative and cross-functional team player, with the ability to work effectively with diverse stakeholders
• Familiarity with video understanding AI technologies and their applications is a plus

Even if there are a few checkboxes that aren’t ticked through your prior experience, we still encourage you to apply! If you are a 0-to-1 achiever, a ferocious learner, and a kind and fun team player who motivates others, you will find a home at Twelve Labs.
We welcome applicants from all walks of life and are committed to equal-opportunity employment. We cherish and celebrate diversity not just because it is the right thing to do, but because it makes our company much stronger.

Benefits and Perks
🤝 An open and inclusive culture and work environment.🧑‍💻 Work closely with a collaborative, mission-driven team on cutting-edge AI technology.🦷 Full health, dental, and vision benefits✈️ Extremely flexible PTO and parental leave policy. Office closed the week of Christmas and New Years.🏙 Remote-flexible, offices in San Francisco and Seoul and coworking stipend🛂 VISA support (such as H1B and OPT transfer for US employees)