Associate Director, Operations Strategy

About Carvana

If you like disrupting the norm and are looking for a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. At Carvana, our customers can hop online to...

• Search and browse our inventory of over 20,000 vehicles that we own and certify.
• Narrow down search results using highly intelligent filtering tools/components.
• View vehicle details, Carfax reports, and 360 rotating studio images for every vehicle.
• Secure financing in minutes using Carvana’s in-house service or their own bank.
• Interact with GUI components to easily customize loan length, down payment, and monthly payment.
• Generate, upload, and eSign all documents online (no ink necessary).
• Schedule front door delivery or pick up at one of our vending machines.
• Trade-in their existing vehicle or just sell it to Carvana (no purchase necessary).

Learn more about what it’s like to work here from the people that already do. 

About the team and position

Are you excited to work closely with business leaders to develop strategies that will take our business to the next level? The Associate Director of Marketplaces Operations Strategy will drive initiatives and programs to tackle the most pressing operations challenges and opportunities in our Marketplaces organization. A successful candidate will bring strong business judgment, critical thinking, analytical rigor, and managerial aptitude to operations execution and decision making. 

Strong candidates will lead a team that will fuel the growth and efficiency of Carvana’s auto auction subsidiary, ADESA, by leveraging analytics and driving operational changes across 56 different locations. The candidate will also take on an pivotal role in integrating ADESA locations into the broader Carvana blueprint and launching retail reconditioning capabilities in strategic locations nationwide. Your work will enhance speed, cost, and quality by analyzing data, preparing frameworks and collaborating with cross-functional business partners to drive operating strategy and decision making. This includes the ability to connect the dots, see interrelations and impacts between complex systems, and clearly communicate recommendations, available options, and implications. 

We have no shortage of data, resources, or ambition at Carvana and ADESA, and we are excited to bring on people who share our desire to leverage data and technology to accelerate our disruption of the traditional car buying experience. The individual coming into this role would have experience working alongside senior leadership and the chance to make a significant impact in a short amount of time. 

What you’ll be doing

• Identify opportunities for operational improvement in areas such as inspections, physical auction, and Carvana integration by developing strategy and analytics to drive people, process, and technology enhancements. 
• Work cross-functionally with internal business partners to align priorities and develop strategic plans & initiatives. 
• Oversee and conduct rigorous analytics to assess performance, size opportunities, and assess the impact of key initiatives.
• Partner with Product and Analytics teams to develop and design a plan and work with operations to gain user adoption, execute the plan, and assess the impact of key initiatives.
• Build programs to regularly review analytics to drive operational improvements
• Build models, perform a cost-benefit analysis, and provide thoughtful well-researched recommendations that answer key business questions.
• Help plan change communication and participate in organizational change management.
• Mentor and develop a team of strategy managers.
• Other duties as assigned. 

What you should have

• At least 7 years of work experience in analytical, consulting, technology, startup, banking, strategy, or other client-facing roles.
• At least 3 years of experience leading a team of consultants, managers, or analysts.
• Bachelor’s degree from a top-tier institution with a strong academic record in business, operations, statistics, analytics, or related field.
• MBA or Master’s Degree equivalent preferred.
• Firm understanding of continuous improvement techniques and experience in executing them.
• Proven track record of incremental and breakthrough improvements.
• Excellent ability to collaborate and apply a cross-functional mindset.
• Strong analysis and decision making ability.
• Strong written and verbal communication skills with the ability to learn quickly and transfer knowledge.
• Passion for people development and a strong leadership presence.
• Experience in leading analytical projects and leveraging tools such as Tableau, SQL (through MS SQL Server), relational database design, SQL Server Reporting Services (SSRS), Excel, Snowflake, and Python to solve operational problems.

What we’ll offer in return

• Full-Time Salary Position. 
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.

Legal Stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.