ServiceNow Data Analyst

AVER is a fast-growing SDVOSB that has achieved significant revenue growth over the past 5 plus years with much of our work focused on Data Analytics, Mission Support, IT Modernization and Biometrics. AVER is seeking a ServiceNow Data Analyst for data and performance analysis, dashboard design, and data reporting, to support our Federal Client. The analyst will work with multiple stakeholders, business users, and external vendors to create and maintain dashboards and track performance metrics.  Be part of a collaborative team who values AVER’s mission, focus, and culture and to deliver exceptional client service with great people and transformative technology solutions to enable Government mission success.        

 Responsibilities Include:   

• Create, own, and maintain ServiceNow dashboards for CISA executive leadership (i.e. Directors, Program Managers, etc.) 
• Create detailed custom reports, KPIs, and other performance metrics to present and share with CISA executive leadership 
• Provide operational support where needed to ensure users / stakeholders are able to perform their job. 
• Collaborate with team members to define, analyze, understand, and document business and technical requirements 
• Offer technical solutions to address requirements, evaluate alternate solutions, and perform analysis to determine technical courses of action 
• Align requirements, sprints, scrums 
• Create technical architecture, design, and user guide documentation 
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products 
• Lead, author, and contribute to IT related, technical processes reviews, postmortems, and continual process improvement 

Education Requirements:  

• Bachelor’s degree in Computer Science, Information Systems, or another relevant technical degree 

Experience Requirements:   

• Experience with ServiceNow Performance Analytics 
• Ability to build outcome driven reporting to ensure clients are able to make data driven decisions 
• Experience in building enterprise focused reporting solutions
• Experience building dashboards (specifically ServiceNow) but other analytical platforms are a bonus
• Ability to build outcome driven reporting to ensure clients are able to make data driven decisions
• Experience in building enterprise focused reporting solutions
• Experience working with the ServiceNow Platform 

Desired Requirements:  

• Experience in implementing scoped applications into client instances   
• Experience with Jira/Confluence and Agile practice knowledge strongly preferred  
• Ability to write well designed, testable, efficient code to support varied and more complex IT solutions 
• Perform all necessary discoveries and fact-finding to fully understand more complex business problems and opportunities. Translate requirements into appropriate code, workflows, reports, etc  
• Understanding of Customer Service Management, IT service management, and common service level agreement measurements 
• Ability to identify, understand, document, and create functionality aligning with customer value streams   
• Ability to produce level of estimates and basic deployment plans for ServiceNow functionality
• Ability to identify and learn new technologies quickly   
• Ability to provide strong technical expertise and collaborate with other IT specialists to rapidly develop and deliver thoughtful solutions that meet changing business needs 
• Ability to collaborate with internal and external stakeholders on designs to ensure the final product is what was architected or designed 
• Strong organization and time management skills while working in a rapid software development environment 
• Excellent collaboration skills and can effectively work in a team environment  
• Strong communication skills (both written and verbal)  

Location:  

• HYBRID (If local to Washington, DC – in office 1 per month) 

Security Requirements:      

• Ability to obtain and maintain a government clearance (Public Trust) 
• This role supports a government agency which requires U.S. citizenship 

About Us:  AVER, LLC is a Data & Digital Transformation company that delivers exceptional client service with great people and transformative technology solutions to enable Government mission success. We provide customers with specialized technical skills and deep subject matter expertise focused on Homeland Security, Biometrics, Law Enforcement and Healthcare domains to meet the complex mission challenges today and tomorrow. We are a verified Service-Disabled Veteran-Owned Small Business (SDVOSB) that strives to provide a customer-centric experience building trusted partnerships with our clients and people.   
AVER is an Equal Opportunity Employer/Veterans/Disabled