Manager, Trust and Safety Analytics

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

What’s the role?

We are looking for a Manager, Trust & Safety Analytics to lead a team of analysts focused on identifying and mitigating potential risks on the platform. If you are passionate about recognizing patterns, generating insights, and moving toward solutions for risk prevention, this is a great opportunity for you!

As a Manager, Trust & Safety Analytics, you will proactively identify marketplace risks and help remediate them by optimizing our controls program. If you find joy in a fast-paced environment, learn quickly, possess analytics experience, and have deep Trust & Safety domain knowledge, this could be the perfect match!

This is a full-time position reporting to the Senior Director, Marketing Analytics & Strategic Finance. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. 

For this role, we are considering candidates based in the United States. Depending on where you are located in the United States, your work mode will be Local Hybrid, Regional Hybrid or Remote. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more details about our work modes and workplace safety policies here.

What’s this team like at Etsy?

• The Trust & Safety Analytics team partners closely with leads across Trust & Safety and Product & Engineering to craft policy, ensure business goals are met or exceeded, and manage the rapidly changing environment of platform risks.

• More broadly, the Analytics team at Etsy helps drive the success of our partners by providing meaningful insights, industry-leading measurement techniques, and access to the metrics, data, and tools needed for decision-making and optimization. We partner with our peers through all stages of development: identifying initial opportunities, analyzing the impact of our efforts, and highlighting improvement areas. Ultimately, the team’s work strengthens Etsy and helps continuously improve the Etsy experience.

What does the day-to-day look like?

• You will lead a team of analysts responsible for maintaining our internal controls and generating insights to help uncover and mitigate marketplace risks

• You will maintain and refine processes to review, validate, and provide estimated precision rates for proposed controls and machine learning models, collaborating with Product Engineering and Trust & Safety

• You will collaborate with leadership, program management, and Product Engineering around control-tuning needs based on emerging trends 

• You will provide regular trend and insights updates to Trust & Safety teams 

• You will serve as the SME in control-focused conversations with Product Engineering as needed

• You will partner with other Trust & Safety teams in the risk and fraud spaces to ensure consistency across our controls programs

• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• Proven success leading Analytics or Data Science teams in e-commerce or another internet-based industry

• 5+ years of Trust & Safety or risk prevention experience

• Experience with large datasets, sophisticated analytical techniques, and using data to influence business decisions

• Successful track record of distilling highly complex problems into narratives that are concise, action-focused, and memorable for senior audiences

• High proficiency with SQL, R and/or Python, as well as statistical metrics such as precision, recall, and false positive rates

• An ability to work independently in a fast-moving environment, easily adapting to new platform risks and using data-driven insights to guide decisions in ambiguous situations

• A trust in and dedication to Etsy’s vision, mission and values

Additional Information

What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.