Credit Analytics Manager

Join our team at SVB Global Services India LLP hereinafter referred to as First Citizens India– an organization that has built a legacy of strength, stability and long-term thinking that has spanned generations. Our parent company, First Citizens BancShares, Inc. is a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500™.

Situated in the vibrant city of Bengaluru, we play a crucial role in driving the success of our parent company and its subsidiaries.

At First Citizens India, our team brings together diverse backgrounds and rich experiences to deliver excellence across key business functions. Our commitment to innovation and collaboration makes us the preferred partner in navigating the dynamic and fast-growing digital landscape.  We believe in diverse, equitable and inclusive working environment because we understand that when all our differences converge, we create a synergy that enhances associate and customer relationships and drives innovation of our products and services.

Job Description:

Credit Reporting / Credit Analytics team is responsible for providing actionable, data-driven insights to help Credit Administration (Second Line of Defense) and Loan Administration (First Line of Defense) understand, evaluate, predict, and report inherent & emergent risk within the Enterprise.       

We seek a Process Manager whose primary focus is to develop dynamic & interactive dashboards in support of delivering intelligence & insights to inform decision making. More specifically, this individual will be a senior contributor on a larger team that is tasked with developing net-new (and enhancing existing) content to empower our stakeholders with a deep understanding of the underlying business segments, ensuring a sustainable delivery channel of the content created, conducting ongoing training & development to drive adoption of said content, and being the trusted one-stop-shop for portfolio risk. To ensure proper fit with the qualifications of the role, skills listed on resumes will undergo a technical assessment as part of the interview process.

Responsibilities

• Delivers intelligence & insights to end-users and key stakeholders through execution of the data visualization lifecycle, which includes but is not limited to:
  • Leading detailed business requirements gathering.
  • Translating business requirements into technical specifications.
  • Engaging in data identification, data analysis, and data profiling.
  • Partnering with the Credit Data & Credit Systems Teams to procure data.
  • Developing dashboards in accordance with approved requirements.
  • Making iterative enhancements to dashboards & solutions based on stakeholder feedback.
  • Supporting the productionalization & owning the maintenance of a portfolio of dashboards.
  • Monitoring reporting for potential data anomalies or issues with logic execution.
  • Providing daily support for end-users.
  • Creating & maintaining technical documentation.

• More broadly, supports the completion of annual, quarterly, monthly, and ad hoc reporting deliverables based on the requirements. Follows up on inconsistencies or issues, provides recommendations for resolution, and ensures timely adherence.

• Provides training and education to end-users and stakeholders on Business Intelligence tools and processes. Evangelizes the reporting tools to remove barriers to entry, promote self-service, and enable data-driven decision making.

• Plans and implements continues improvement of reporting and data assets through automation & rationalization.

• Develops and maintains area(s) of technical knowledge and expertise, engaging with other team members in project reviews and technical consultations. In this capacity as Process Manager, serves as advisor, mentor, and coach to the Bangalore-based Lead Analyst on the Credit Reporting Team.

• Continuously enhance knowledge & skills regarding analytical tools, techniques, and methodologies.

• Looks for opportunities to enhance our current analytical capabilities and develop new analytics products.

• Manages workload in accordance with priorities to deliver quality, timely results.

• Establishes effective, cross-functional relationships to enable successful collaboration & thought-sharing.

• Promotes a positive work environment that embraces Bank’s Culture and Values.

Qualifications:

• To ensure proper fit with these Qualifications of the role, skills listed on resumes will undergo a technical assessment as part of the interview process.

• Strong SQL skills and deep understanding of relational database models. Experienced with python (pandas, numpy) for data analysis and transformation.

• Command understanding of Tableau Desktop, Tableau Server, and Business Intelligence Methodologies & Best Practice.

• Advanced skillset in data querying, manipulation, & wrangling through use of Python, SQL, and/or other domain-specific relational languages or general-purpose programming languages to produce compelling visualizations using Tableau (in the event data elements are not readily available in a reporting layer environment).

• Advanced experience in transforming business specifications into well documented requirements which ultimately translate into production processes (e.g., documentation of design decisions, operational guidelines, and other similar processes).

• Ability to identify, analyze, interpret, and then story tell complex datasets to end-users in a relatable & understandable manner thus enabling data-driven decision making.

• Ability to partner and collaborate with a team of data engineers to create data pipelines and stages.

• Experience with managing the full lifecycle of the data visualization design process.

• Experience with both observational/diagnostic analytics as well as predictive/prescriptive analytics.

• Experience with data cleansing and testing.

• Strong analytical and problem-solving skills.

• Proven ability to prioritize, self-direct and execute at velocity in a dynamic, ever-changing environment. This includes flexibility to work/manage variety of projects as priority dictates.

• Strong communication skills and ability to build relationships amongst stakeholders (technical and non-technical) from across the organization.

• Undergraduate degree or technical equivalent.

• 7+ years of experience in analytics and/or business intelligence field.

Preferred Qualifications:

• Tableau Specialist Certification and/or Tableau Desktop Associate Certification.

• Experience with SQL stored procedures.

• Experience with data pipeline tools such as Tableau Prep and/or Alteryx.

• Experience with creating visuals using Machine Learning techniques.

• Background in Banking/Finance industry.

Equal Employment Opportunity

SVB Global Services India LLP hereinafter referred to as First Citizens India is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive, equitable and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy covers all employment processes such as recruitment, hiring, compensation, benefits, promotions, learning opportunities, and other applicable employment terms for all qualified applicants and employees.