Senior Agent Engineer

About Beam

Beam is a tech start-up leveraging Generative AI and NLP to build AI Agents for business operations. Beam's generative agents help organisations to boost their productivity by automating repetitive tasks in seconds. Powered by LLMs, AI agents are easy to setup, seamlessly integrate with business applications and support teams where they need them most. We are on a mission to transform business practices by empowering organisations with artificial intelligence to increase efficiency, improve competitiveness, and scale operations globally.

To learn more about us, please visit our website at https://www.beam.ai/

About the Role

As an Senior Agent Engineer at Beam, you will play a key role in delivering enterprise-grade AI agents tailored to address our customers' unique business challenges. You’ll partner directly with clients to discover their requirements, design customized solutions, and ensure the seamless implementation of AI agents, and collaborate with our product team to shape our strategic direction in the adoption of AI-powered solutions. We are looking for someone who is passionate about building great products, has strong leadership skills, and is comfortable working in a fast-paced, startup environment.

Responsibilities

Your work will involve both engineering excellence and close customer collaboration, bridging the gap between product and business strategy. The key responsibilities entail the following:

• Engage with stakeholders across various levels of the customer’s business, from technical teams to executive leadership.
• Conduct in-depth discovery sessions to assess customer requirements and identify opportunities for automation with AI agents.
• Present tailored demonstrations of our AI agents, highlighting their capabilities and fit for the customer’s needs and improve business efficiency.
• Address technical challenges and collaborate with customer teams to resolve any obstacles in the implementation process.
• Ensure that AI agents are scalable, efficient, and fully integrated into the customer’s workflows.
• Collaborate closely with product, engineering, and solutions teams to scope, define, and implement new features that tackle innovation gaps and enhance the customer experience.
• Contribute to shaping the the direction of our AI Platform by providing feedback based on real-world use cases and customer insights.
• Act as a strategic technical partner, advising customers on best practices, identifying opportunities for deeper AI integration, and driving the adoption of solutions that align with their long-term goals.

Requirements

• Bachelor's degree in Computer Science, Software Engineering, Artificial Intelligence, or a related field. Advanced degree (Master's or Ph.D.) preferred.
• Minimum 5 years of proven experience in technical roles such as Software Development, Solutions Engineer, Implementation Engineer, or similar, with a focus on customer-facing technical support or solution design.
• Experience engaging with enterprise-level customers, from gathering requirements to delivering tailored solutions.
• Ability to troubleshoot and resolve complex technical challenges in collaboration with both internal and external teams.
• Excellent communication and presentation skills, with the ability to simplify complex concepts for diverse stakeholders.
• Passion for innovation and staying ahead of trends in AI technologies and customer engagement strategies.

Good to have:

• Experience with backend tech stacks such as Python, JavaScript, and TypeScript.
• Familiarity with cloud platforms such as AWS, GCP or Azure. API integrations is a plus.
• Strong understanding of AI, machine learning concepts, and their practical applications in business processes.

If you are passionate about leveraging AI to drive innovation and thrive in a collaborative, fast-paced environment, we’d love to hear from you! Join us in shaping the future of AI-powered solutions!