Card and Overdraft Collections - Quant Analytics Senior Associate

Job Description

As a Quant Analytics Senior Associate, within the Card and Overdraft Collections Analytics team, you will be responsible for developing business cases, reporting for collections strategies and product features, analyzing customer behavior across collections channels, and helping transform the collections experience.

Job Responsibilities:

• Understand the card and overdraft collections business, including existing product features and strategy, various collections-specific performance metrics and terminology, and nuances of collections data
• Perform detailed quantitative analysis using SAS/SQL and/or Alteryx to evaluate performance of new and existing collections strategies and product features
• Identify opportunities to enhance existing strategy segmentation and product functionality, and translate analytics insights into actionable business recommendations
• Analyze customer interactions and events across a variety of channels (calls, branch, online, mobile) to better understand customer journeys and friction points
• Develop financial business cases to support various product initiatives
• Support and/or create self-service reporting such as Adobe Analytics and Tableau dashboards to help product and additional partners track key performance indicators and trends in collections customer behavior
• Partner with technology and product to create data capture and storage requirements for existing and future initiatives and present analytics and recommendations clearly and concisely to varying levels of management

Required Qualifications, Capabilities and Skills:

• Bachelor’s degree in a quantitative discipline (Statistics, Mathematics, Data Science/Analytics, Engineering, Applied Economics, Management Information Systems; 3+ years of experience in a data analysis, financial, or technical role 
• Proficiency in SAS/SQL and/or Alteryx
• Familiarity with data mining, statistical modeling, machine learning and other advanced analytics methods
• Knowledge of best practices within data visualization and user experience
• Proficiency in Microsoft Office (especially Excel and PowerPoint)
• Ability to engage both technical and non-technical partners and stakeholders effectively

Preferred Qualifications, Capabilities and Skills:

• Masters or above degree in quantitative or technical discipline
• Experience with Python highly preferred
• Knowledge and experience in credit card and/or retail bank businesses highly preferred
• Collections strategy and/or analytics experience preferred but not required
• Experience delivering analytics solutions following an Agile (Scrum or Kanban) methodology and with product/marketing analytics and producing A/B test analytics

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans