Software Engineering

Microsoft 365 offers a powerful suite of tools designed to empower users to achieve more. Our services include Word and Excel for productivity, Teams for seamless communication and collaboration, and Microsoft Copilot for AI-driven assistance. Together, these solutions streamline workflows and enhance efficiency for millions of users and organizations worldwide.  

At Microsoft 365 Customer Success Engineering, we are dedicated to creating experiences that help our customers maximize the value of our products. We are seeking motivated and enthusiastic AI practitioners eager to develop innovative solutions that tackle real-world challenges and delight our customers, ultimately driving their success.  

Successful candidates will join a newly formed team of Applied Scientists on an exciting mission to deliver content excellence by leveraging advanced AI technologies to transform the way content is created, reviewed, and maintained. We value intellectual curiosity, critical thinking, and expertise in artificial intelligence. A strong aptitude for learning and applying AI solutions is essential. Team members will implement these solutions in a commercial environment, leveraging the Azure Cloud technology stack.  

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

Responsibilities 

• Works with appropriate stakeholders to determine user requirements for a feature. 

• Supports identification of dependencies, and the development of design documents for a product feature with oversight. 

• With guidance, learns to create and implement code for a product, service, or feature reusing code as applicable. 

• Assists and learns about breaking down work items into tasks and provides estimation. 

• Acts as a Designated Responsible Individual (DRI) in monitoring system/product feature/service for degradation, downtime, or interruptions for simple problems, and recommends actions to restore system/product/service by following the playbook. 

• Reviews current developments and proactively seeks new knowledge that will improve the availability, reliability, efficiency, observability, and performance of products while also driving consistency in monitoring and operations at scale. 

Qualifications

Required 

• Bachelor in CS or similar

Preferred 

• Programming Skills: Proficient in .NET or similar, with additional knowledge of Python. 
• Software Development Practices: Preferred experience in team-based development, utilizing Git for version control and managing release cycles. 
• Azure Cloud Infrastructure: Familiarity preferred, but not mandatory. 
• Machine Learning Fundamentals: Basic understanding of ML concepts. 
• Familiarity with machine learning technologies and cloud-based AI services to build, deploy, and optimize intelligent applications 
• Data Exploration: Familiarity in data analysis using Python, Pandas, and Jupyter Notebooks.