Global Customer Intelligence & CRM Insights Manager

Who we are

Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care. More than 20,300 professionals every day in a network of 9,700 points of sale across 26 countries, give back the joy of hearing, feeling and living to thousands of people across the world.

In Amplifon we believe people are the most important component of our success. Thanks to our best-in-class Hearing Care Professionals and front and back-office Teams, we are able to put the everyday taps, pops and splashes back into the lives of our customers. We believe that it’s only through strong investment in talent engagement, continuous professional development, support and recognition that our people can exceed every limit and build a fulfilling career.

Aligned to this goal, we offer a hybryd working policy, allowing employees to work 9 days/month remotely.

What we are looking for

As a Global Customer Intelligence & CRM Insights Manager, you’ll be in charge of gathering, analyzing, and interpreting customer data to provide invaluable insights and recommendations to our organization. This pivotal role is instrumental in comprehending customer behavior, preferences, and needs, serving as the cornerstone for developing impactful marketing strategies and enhancing overall customer usage. 

You'll work with a talented team of engaged professionals, starting from your direct manager (Federico Flussi, Global CRM Customer Intelligence Associate Director) and his team (4 colleagues).

Collaborating seamlessly with various departments, the Global Customer Intelligence & CRM Insights Manager aligns customer insights with our business goals and objectives, with the final aim to extract business insights and optimize offering and sales revenue performance, through a holistic approach on data analysis (product sales, price elasticity, seasonality, competitive benchmark), KPI monitoring and dedicated reporting.

Your Tasks, Goals & Responsibilities (together with the team): 

• Analyze data from multiple databases to drive optimization and improvement of business insights
• Translate data insights into compelling and to the point recommendation and output for marketeers and other stakeholders
• Lead regular product/pricing/revenue analyses, KPI monitoring & reporting
• Extract data to create ad-hoc analyses that enable deeper understanding of specific business questions
• Create and design data flows starting from a data warehouse having a clear understanding of data structure and joint implementation using SQL language (Python is a plus) 
• Design, Build and Maintain Business KPI dashboards starting from raw and non-homogeneous data, to ensure data quality, enrichment and readability
• Gather customer insights from Speech Analytics

We would love to get you on board with us if  you: 

• Hold a University Degree in Mathematics, Statistics, Engineering, Economics
• Have a previous relevant experience (6-8 years) in working with large data sets and building statistical models and dashboards
• Have advanced skills in Excel (pivot, macro, statistics formulas), Power BI or other BI systems/data analysis tools
• Have advanced skills in SQL Language (Python is a plus)
• Have strong analytical skills, mathematic abilities and business acumen, being able to translate complex data into meaningful insights               
• Speak English fluently and would like to work with multicultural and dynamic teams
• Are willing to travel