Platform Manager, Digital Intelligence Platform

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Airbnb is a vision and mission driven company. Our Platform Product Managers embody this culture and mindset. PMs here imagine the ideal end state for our community (guests and hosts) first and work backwards from it, challenging all current assumptions. They champion a winning strategy and leverage metrics to ensure we are making progress against it. They partner with talented cross-functional team members (across engineering, design, data science, etc.) and lead teams to execute upon a shared vision. They are incredibly hands on and are not afraid to roll up their sleeves to get the right outcome for our community.  We are looking for leaders who want to join us in this journey to accomplish our mission of creating belonging everywhere.

The Difference You Will Make:

The Airbnb CS Platform’s Platform Manager, Digital Intelligence Platform under the Digital Product team will be responsible for leading all the machine learning modeling, training and evaluation efforts within the CS organization. In this role, you will be at the forefront of our efforts to help lead the digital transformation by strategizing, deploying, and scaling AI in areas to transform the CS organization. You will be working directly with the teams that leverage these models to bring our AI-automation and AI-augmentation efforts to life. A successful product candidate will work collaboratively across multiple functional CS teams (business, ops, eng, DS, product etc) as well as build strong relationships with stakeholders from other organizations (design, etc) to align on and deliver key initiatives for the Airbnb Community.

A Typical Day: 

• Establish the Digital Intelligence Platform vision and strategy for CS (and longer term, for all of Airbnb)
• Challenge the status quo and inspire people toward a unified outcome. 
• Define goals and success with clearly measurable objectives and key results. 
• Efficiently execute to ship products and deliver impact for our business and users.
• Lead cross-functional groups to deliver on the team’s mission. 
• Communicate concisely and influence outcomes.
• Build alignment across product teams, cross-functional partners (FP&A, Marketing, Operations, Customer Experience, Trust, etc.) and Leadership/Executive team
• Develop the platform product roadmap and build consensus on prioritization which drives product execution 
• Define and analyze metrics that inform product success & health
• Directly contribute to key metrics via the AI-automation and AI-augmentation efforts
• Supercharge and support other platform teams by unlocking personalization opportunities through machine learning models
• Keep up with cutting-edge ML technologies & trends to help lead the prioritization of ML innovations, especially when it’s related to CS.

Your Expertise:

• 8+ years of product management experience OR other technical disciplines (engineering / data science / project management)
• Experience building/leading/developing/working on machine learning platforms / services
• Data-driven mentality with experience in launching experiments and justifying key business/product decisions based on their results
• Ability to quickly absorb technical concepts and communicate them to a non-technical audience
• Outcome-oriented. Not reactionary, articulates the desired outcome and works collaboratively to create a path to achieve it
• Experience working with external partners in a product management or technical role
• Radical thinking paired with strong execution. Can envision a world different than the status quo with the ability to articulate a clear path to get there

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.