Vice President - Fraud Strategy, Analytics & Monitoring

Role Accountability 1. Develop fraud prevention & detection  framework through process controls at acquisition , portfolio management , customer request management and transaction monitoring stage. 
2. Custodian of FRM policy 
3. Create and revamp transaction monitoring rules to identify potential fraudulent transactions for decline or investigation by FRM team
4. Create and revamp rules in Hunter / Risk decision engine for application scrutiny by FRM team at onboarding stage
5. Introduce alternate data vendors for online validation during digital acquisition (Spark/ Sprint ).
6 Give inputs for authorization strategy across portfolio segments and take initiatives to optimize authorization rate in partnership with external network providers and internal stakeholders.
7. Monitor daily dispute trends and leverage the same for modifying fraud detection strategy and processes. 
8. Lead digitization of fraud policies and strategies in  decision engines (Blaze,  Falcon ) as well as in other systems 
9. Case wise review of disputes including desktop investigation and identifying trends for field investigation
10. Ensure optimal utilization of Bureau data to identify anomalies in customer profile / credit history 
11. Regulatory reporting for Fraud Risk (RBI, MHA etc. ) including managing Fraud Loss approval Committees 
12. Fraud agent training and monitoring (adherence to SOP) and implementation of CAP policies 
13. Red teaming, analyzing systems and processes for gaps which could lead to potential misuse by employees and customers for fraudulent gains. 
14.  Ensure suggestions of FLAC and QMC to be incorporated in policies, processes and strategies.  Measures of Success(Define the Outcomes expected of the role)
1. Adherence to fraud loss and customer compensation budget 
2. Dispute rate as per threshold defined by MD 
3. Authorization rate as per agreed threshold
4. Completion of Critical Projects on Digitization & Automation as per agreed objectives
5. Regulatory reporting as per timelines prescribed 
6. Quality control on FRM operations , as per prescribed SLA
7. Implementation of desired changes in policies , processes and strategies by FLAC and QMC Technical Skills / Experience / Certification (If any) 1. Knowledge of SAS, SPSS Modeler, SAS E Miner, Python and R etc. ( at least one is required) Competencies critical for role with High Proficiency Analytical skills
Problem solving skills
Stakeholder Management
Process Orientation Key External Stakeholder(s) Card Networks, Credit bureaus, Alternate Data Providers, Authorization control services Key Internal Stakeholder(s) Marketing, IT, Services, Operations, Compliance Must have Qualification Master’s degree in economics, statistics, operations research, mathematics, MBA (Finance) Over All experience in role 15-18 years of post qualification experience Relevant Experience with respect to the role 10-12 years of experience in Mid/Senior role in retail lending Preferred Industry(If any) FSI