Director, Technology, Customer Data Architecture & Strategy

Are you ready to lead the charge in revolutionizing how we manage customer data to drive business growth? Do you want to be at the forefront of shaping our global data strategy while ensuring compliance and delivering data-driven insights? Join Western Union as a Director, Customer Data Architecture & Strategy and make a real impact on our customer experience.

Western Union powers your pursuit.
As a key leader in this role, you will oversee the development and execution of our customer data strategy and architecture, guiding the entire customer lifecycle—from acquisition and onboarding to loyalty and retention. Your expertise will help shape the systems and processes that empower our teams with actionable customer insights. By collaborating with cross-functional teams, you will be a change agent, driving the adoption of new architectures and solutions across the organization. If you're passionate about customer data and technology leadership, we invite you to join our team.

Role Responsibilities:

• Customer Data Architecture: Design and lead the execution of customer data strategies that align with business objectives, ensuring effective data management for the full customer lifecycle.
• Data Management: Implement best practices in data quality, integrity, and compliance with global standards such as GDPR and CCPA.
• Analytics and Insights: Collaborate with analytics teams to create actionable customer insights, supporting business decisions through data-driven recommendations.
• Leadership: Partner with various stakeholders to identify business requirements and drive cross-functional teams in the implementation of customer data solutions.

Tech Skills Needed: Architecture Frameworks (e.g., TOGAF), Cloud Computing (AWS, Azure, GCP), API Design, Microservices Architecture, Data Governance & Security Protocols.

Role Requirements:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 10+ years of experience in IT, data management, or a related discipline, with proven experience in customer data strategy.
• Strong expertise in data governance, cloud computing, and data warehousing (AWS, Snowflake).
• Exceptional communication, leadership, and cross-functional collaboration skills.

Preferred Qualifications:

• Master’s degree in a related field.
• Certifications in data management frameworks (e.g., TOGAF, Zachman).
• Experience in the financial services or payments industry.
• Proficiency with customer experience platforms such as Salesforce, Adobe, or Dynamics CRM.

We make financial services accessible to humans everywhere. Join us for what is next.

Western Union is positioned to become the world’s most accessible financial services company transforming lives and communities. We are a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You will have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you are ready to help drive the future of financial services, it is time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The base salary range is $190,000-$200,000 USD per year, total on target compensation includes a base salary plus long-term and short-term incentives that align with individual and company performance.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States – specific benefits include:

• Family First Program
• Flexible Time off
• Medical, Dental and Life Insurance
• Tuition Assistance Program
• Parental Leave

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.