Senior Systems Engineer

Our Story:
Crisis Prevention Institute Inc. is the worldwide leader in evidence-based de-escalation and crisis prevention training, and dementia care services. Since 1980, we’ve helped train more than 15 million people within service-oriented industries including education, healthcare, behavioral health, long-term care, human services, security, corrections, corporate, and retail.

At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and SecuritySM of everyone. We believe in the power of empathy, compassion, and meaningful connections. We believe personal safety and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning. It is what defines and differentiates us, and informs our core beliefs.

The Role:

The Product Owner, Data, will define and deliver data products that meet the needs of our business users. This role will work closely with stakeholders to understand their requirements, translate those requirements into technical specifications, and ensure the successful implementation of data solutions. The Product Owner, Data role will be pivotal in driving the adoption of data-driven decision-making across the organization.

What You Get To Do Everyday:

• Understand business requirements to design, set up, and deploy key infrastructure components, including cloud computing and automation, compute, storage, web applications, and related critical services for a balance of scalability, availability, security, and performance.
• Monitor, manage, and propose recommendations for improving CPI’s infrastructure and cloud systems; reduce complexity and noise via automation recommendations, as appropriate.
• Ensure hardware, operating systems, application software, and related systems adhere to organizational compliance and operational requirements. Understand trade-offs, identify gaps, and provide recommendations for improving system health.
• Participate in the architecture, planning, and support of the various cloud and infrastructure environments, with an emphasis on the security level of the platforms.
• Prepare, coordinate, and execute changes to correct issues and enhance production and non-production systems while evaluating and understanding the impact on the business systems and communicating accordingly. 
• Document commonly encountered issues on newly implemented systems and raise awareness across support teams to drive efficiency. Investigate options to reduce repetitive tickets through automation or system enhancement configurations.
• Identify, document, and recommend security safeguards and configurations across cloud & infrastructure systems.
• Manage system capacity, reusability, maintainability, and security life cycle of cloud-hosted systems.
• Collaborate effectively with other Technology Services teams (Software Engineering and DevOps) and outsourcing providers to ensure that technology security solutions align with organizational strategic goals.
• Be a champion for the health of CPI’s systems and take ownership when planning and designing.
• Perform other position-related duties as assigned.

You Need to Have:

• Bachelor’s degree in computer engineering, computer science, data science, or related field
• Five years or more experience as a Systems Engineer, Cloud Infrastructure with the ability to perform basic scripting or experience as a DevOps Engineer
• Three years or more experience managing or supporting an extensive enterprise infrastructure with business-critical applications hosted in a cloud environment
• Three years or more of experience in at least one of the following information systems and cloud domains: Azure or AWS, Azure Application Service Environment (ASE), VDI, Active Directory & Azure Active Directory, Office 365, virtualization, Microsoft SQL Server & Azure SQL Server, Azure web applications, disaster recovery solutions, high availability systems, load balancing solutions, Microsoft Endpoint Configuration Manager (formerly SCCM), network storage technologies, or Bare Metal Server infrastructure, End-User Computing
• Experience analyzing and troubleshooting issues by leveraging various industry-standard monitoring and reporting tools
• Experience architecting and deploying systems and cloud monitoring solutions
• Experience building and maintaining a hybrid on-premises and cloud infrastructure
• Experience with Public Key Infrastructure (PKI)
• Experience with vulnerability management and risk assessment for on-premises and cloud infrastructure
• Experience with automation and scripting languages such as PowerShell, Python, or Terraform
• Knowledge of Azure, Azure Application Service Environment, and Azure web apps
• Knowledge of managing a virtual machine infrastructure, including VMware and Azure
• Knowledge of current systems software, protocols, and standards, including DHCP, DNS, TCP/IP, and Active Directory
• Knowledge of Microsoft Windows systems installation, maintenance, and troubleshooting
• Knowledge of Information Security standards and policies such as ISO 27001/27002, NIST, and others
• Knowledge of WAN, LAN, WLAN, VPN, SSLVPN, and VoIP administration
• MCP/MCSA, CCNA, Security+, and VCP certifications
• Ability to troubleshoot hardware, networking, and software-related issues 
• Ability to work independently and as a member of a multi-function team
• Adaptability to learn and stretch across changing and new technology disciplines
• Strong verbal and written communication
• Excellent analytical and problem-solving skills
• High attention to detail

We'd Love to See:

• Experience implementing security policies that adhere to U.S. and other international data security policies such as HIPAA, HITEC, or GDPR
• VMware Certified Professional (VCP) certifications
• Citrix Certified Administrator (CCA) certifications

What We Offer:

• $135,000 - $145,000 annual salary
• Annual company performance bonus
• Comprehensive benefits package
• 401k
• PTO
• Health & Wellness Days
• Paid Volunteer Time Off
• Continuing education and training
• Hybrid work schedule

Crisis Prevention Institute is an Equal Opportunity Employer that does not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, diversity of thoughts and beliefs, creed, sex, sexual orientation, gender, gender identity, or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state, or local law. The Company will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.