Intern, Quality Analytics

Job Description:

Company Overview :

COMPANY OVERVIEW: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. 

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles

ORGANIZATIONAL OVERVIEW:

The role falls within the Collections, Recovery and Customer Solutions Org. The EQA team works ensuring best Customer service by monitoring the Calls (Customer Interaction). The team will report into the Analytics part of Enterprise Quality Assurance Organization. The organization's objective is to support the Quality Assurance process by automating compliance controls and drive best in class customer experience as well as efficiency.

Role Summary/Purpose:

The Intern, Quality Analytics role will be responsible to conduct business analytics to generate insights to improve productivity, reduce quality defects and enhance customer

experience by leveraging technology and analytical techniques or solutions. This includes projects related to customer analytics and segmentation, interaction and text analytics, quality assurance, automation, performance analysis, benefit estimations and reporting insights.

Essential Responsibilities:

• Utilize analytical solutions to develop usecases to support business opportunities and initiatives

• Work independently with stakeholders to gather project requirements / inputs, develop analysis approach, execute analysis & present findings. Communicate business results/interpretations to stake holders and various partners to get their buy-in

• Provide insights by leveraging cross-functional metrics from different functions

• Generate innovative ideas and work on them which would have significant business impact

• Proactively communicate status of projects to project owners and team members

• Actively participating in team discussions and knowledge sharing forums

• Communicate and engage across multiple levels in the business including senior leaders internally

• Analytical and technical aptitude along with understanding business goals and correlating job to strategic initiatives

• Proven track record of using sound judgment, decision making and problem solving

• Perform ad-hoc data pulls and analysis as required

• Excellent organization, prioritization, time management skills

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's degree in Statistics, Mathematics, Operations research with 0-2 year of overall experience

• Its required to have 0- 2 years of experience with proven ability to extract unstructured and structured data with strong programming ability in SAS, SQL, R, Python or other programming languages.

• Good knowledge of Microsoft Excel, PowerPoint, and Word

Desired Characteristics:

• Good understanding of bank card, private-label, or financial services business

• Experience on tools like click fox or any other equivalent tools are highly desirable

• Data analysis using Python or R highly desirable

• Hands on experience on Big Data environment

Grade/Level: 08

Job Family Group: