Operations Support – Systems & Data Specialist

Company Description

United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society.

United Living Group is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future:

Property Services – We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients.

Infrastructure Services – Our team of infrastructure specialists design, build and maintain critical energy and water infrastructure, for the UK’s largest network owners and operators. The work we do supports the requirement for effective solutions to address the UK’s decarbonisation goals, and our processes minimise environmental and carbon impacts, whilst ensuring the safe and reliable operation of assets.

New Homes - As experienced and specialist new build housing contractors, we create homes and regenerate areas with communities in mind. We work collaboratively with registered partners, local authorities, and private developers to provide high quality, energy efficient, and sustainable homes for people to live and grow.

Connected - We connect people through fixed-line and wireless telecom infrastructure, ensuring seamless communication and access to information for all. At United Living, we have one of the largest specialist in-house teams for project management, acquisition, design, construction, and maintenance in the UK.

Job Description

This individual is responsible for maintaining and optimising our work management systems, one of which is Totalmobile (Connect & Mobilise). You will be working on enhancing the system, support reporting requirements and maintaining overall system performance.

This is a dynamic role which requires an individual who is going to take initiative and problem solve.

Willingness to learn and support improvements is key. It is also not an entry level position; we are looking for individuals who can take initiative and resolve things before being asked.

The role will focus on operational support and maintenance of systems such as Totalmobile. You will also be focusing on the creation and upkeep system driven performance reports. Ensuring that everybody in United Living Water and Energy is using a system effectively will be key to the success of this role.

You should be a quick learner, have excellent IT skills, Excel skills, Project Management and knowledge of system integrations is desirable.

Experience in SQL and Power Bi is also important as this is our go method of reporting. 

Communication skills are critical as you will be liaising with numerous internal and external stakeholders to find solutions.

Qualifications

• Maintain system usage for office and site based operational staff.
• Support the wider Super User network to ensure they can: Create new users, new resources, van stocks, reporting and other simpler tasks within the system
• Supporting the transition from incumbent systems to Totalmobile
• Resolve all interface errors with our clients and suppliers.
• Point of contact for problem solving configuration of Totalmobile and new Project/Contract set ups.
• Cleansing of historic data and configs
• Working with the wider team on projects such as Power BI dashboards and client integrations.
• Support with testing of integrations and enhancements.
• Liaise with clients, suppliers, and internal stakeholders to resolve data differences.
• Working closely with the technical team at Totalmobile.
• Keeping process maps up to date and creating a video tutorial library.   
• Ensuring data capture is maintained to facilitate project performance reporting.
• Provide weekly project performance reports to operational leads

Additional Information

What we need from you

Thrive within United Living’s values and culture of relentlessly striving to excellence through;

• Doing the right thing
• Raising the bar
• Positive attitude and energetic pace
• Excellent interpersonal and communication skills
• Integrity
• Ability to make things happen – starter/finisher
• Tact and the ability to deal with difficult situations
• I.T literate particularly Microsoft Office and Excel.
• Well-developed verbal and written communication skills
• Team player, but also comfortable working alone.
• Understands the need for respect, sensitivity and discretion in a public facing role.
• Some flexibility of working hours may be required.
• Self-Motivated, enthusiastic and calm under pressure.

Criteria

• Confident in customer and internal stakeholder relationships.
• Strong problem-solving ability.
• Initiative to learn quickly on the job to liaise with client and colleagues to solve queries.
• An excellent communicator.
• Keen to learn, enabling you to quickly become an expert and continually improve your knowledge.
• Data analysis
• Proficient using Microsoft Office programmes; incl. Excel, Word, Outlook.
• Full UK driving license

Desireable

• Working with API’s
• Knowledge of XML or JSON files
• Experience working with Totalmobile
• Knowledge and usage of Power BI