Data Informatics Analyst – Cloud Analytics

Heredia, Costa Rica

Full Time Mid-level / Intermediate USD 80K - 150K *

ServiceNow

ServiceNow allows employees to work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it.

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Posted 2 hours ago

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

In this role, you will be part of the Cloud Capacity Analytics team, focusing on capacity demand and supply planning, forecasting, and cost measurement for global infrastructure and cloud operations. You will help shape the Cloud and Infrastructure strategy by leveraging AI, Machine Learning, and advanced analytics to drive forward-looking enterprise initiatives.

The ideal candidate should have expertise in analytics, statistics, and financial analysis, with an understanding of public and private cloud infrastructure and cost management tools. You should be able to solve complex data challenges through creative solutions while building effective cross-departmental relationships.

By utilizing advanced analytics, you will contribute to strategic decision-making and help define the future direction of our global infrastructure and cloud operations.

Key Responsibilities

Define Critical KPIs and Dashboards: Build core operational dashboards to help teams drive operational rigor and manage performance across infrastructure operations.

Conduct analysis of public cloud and on-premises usage, expenditures, and cost drivers to identify opportunities for cost optimization.

Customer Usage Analysis: Analyze customer cloud usage patterns to understand resource allocation, utilization, and their impact on costs.

Cost Reporting: Generate regular cost reports and dashboards to communicate cost insights to management and project teams.

Optimization Recommendations: Provide recommendations for optimizing cloud spending, including rightsizing resources, reserved instances, and identifying cost-saving opportunities.

Execute Analytics Projects: Extract, manage, and analyze data from multiple applications, ensuring deadlines are met and driving data-driven decision making.

Qualifications

To be successful in this role you have:

2+ years of working experience as an analyst with 1+ of those years in designing and development data visualization and executive level dashboards.

Bachelor’s degree in finance, Business, Computer Science, or a related field.

Understanding of cloud infrastructure and cloud cost management tools.

Familiarity with financial analysis, budgeting, or forecasting.

Strong communication and interpersonal skills to collaborate with teams and share cost insights.

Knowledge of SQL, Python, or R.

Experience with Tableau, Power BI, or similar analytics tools.

Desirable Skills and Experience

Data analysis and modeling using tools like Microsoft Excel, Tableau, or similar platforms.

Technical dashboard development leveraging platforms such as Tableau, Power BI, and ServiceNow.

Familiarity with multiple cloud platforms (e.g., AWS, Azure, Google Cloud, Private Cloud).

Cloud certifications (e.g., AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect) are a plus.

Experience working directly with customers and cross-functional technical teams in a technical or advisory capacity.

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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