Conversational AI Solution Engineer

Position Summary

This role is acting as global AzP Conversational AI (CAI) Solution Engineer, located in the GCC India. Its mission is to help Allianz Partners BUs to develop and deploy effective Chat- & Voicebots that meet the specific local needs. This involves working closely with various internal and external stakeholders to understand the requirements, designing and building conversational AI systems that integrate with their existing technologies and core systems (e.g. CRM), and testing and optimizing the solution to ensure they deliver a high-quality user experience.
In order to be successful in this role, one will need a profound understanding of Conversational AI frameworks and technologies, as well as experience with Java Script, APIs, and other relevant technologies. Other key responsibilities for this role may include:

• Developing and documenting processes and procedures for building and deploying Conversational AI solution
• Providing technical guidance and support to AzP stakeholders during the development and deployment of their Conversational AI use cases
• Collaborating with other engineers and stakeholders to ensure that solution are designed to be scalable, reliable, and maintainable
• Contributing to the development of new features and capabilities for the Cognigy Conversational AI platform
•  Overall, the Conversational AI solution engineer is responsible for helping AzP businesses leverage the power of conversational AI to improve customer engagement, increase efficiency, and drive growth.

Key Responsibility

• Designing and developing conversational flows, user interfaces and integration points/ extensions for Chat- & Voicebots
• Support Conversational AI operations projects with expertise
• Documenting technical changes, workflow related tasks and provide development status update where applicable
• Collaborating with other engineers and stakeholders to ensure that solution are designed to be scalable, reliable, and maintainable
• Troubleshoot and resolve issues
• Continuously and self-independently drives asset enhancements and concept creation
• Providing technical guidance and support to AzP stakeholders during the development and deployment of their Conversational AI use cases

Technical Skills Required

• Knowledge of Conversational AI frameworks and technologies, such as STT (Speech-To-Text), TTS (Text-To-Speech), SSML (Speech Synthesis Markup Language) and NLP (Natural Language Processing), LLMs (Large Language Models)
• Understanding of the principles of Conversational design and user experience (UX) for Conversational interfaces
• Expertise in programming languages such as JavaScript, Python, or similar programming languages
• Understanding of understanding of REST APIs and web services
• Knowledge of Agile methodology and experience in working with project management tools
• Experience in developing conversational Chat- & Voicebots using Cognigy, Infobip or similar conversational AI platforms
• Expertise in conversational Artificial Intelligence, Natural Language Processing, Coding skills (e.g. Python, Java Script)
• Profound experience in large-scale enterprise infrastructure and application landscape
• Previous experience of operating in an international and large organization, incl. proven cultural sensitivity in order to fit into a multinational
•  setup

What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of course and target development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build work well programs to providing you with peace of mind and give the flexibility in planning and arranging for better work life balance

58422 | Communication & Public Relations | Management | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.

Join us. Let's care for tomorrow.

Note: Diversity of minds is an integral part of Allianz' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to be motivated in gaining varied skills from different positions and to collect experiences from across Allianz Group.