Sr Chatbot & Voicebot UX/UI Specialist with French

The Chatbot & Voicebot UX/UI Specialist is responsible for creating, designing, and optimizing the user interaction experience with AI-driven conversational interfaces.

The role involves understanding client issues and expected outcomes (efficiency, automation, reduction of AHT) and user needs, thinking about the best strategy and experience to be developed. The SCD should bring strategic suggestions for the project's success.

He/She is in charge of designing the bot architecture, conversation flow, scripting dialogues, and ensuring that the bot can understand and respond to user queries effectively and naturally. They work to make the interaction as human-like as possible, often employing principles of psychology, linguistics, and user-centered design.

Additionally, they analyze conversation data to identify patterns, improve responses and prompts, and enhance overall resolution, user satisfaction and KPIs, building reports with qualitative analysis and opportunities.

This position would manage other resources from the same area and develop the team. Monitoring the quality of the UX and content delivery from EMEA.

Your profile:

• Experience working with UX for AI bots / GenAI solutions (chatbot & voicebot)
• Fluent in both French & English (other languages are appreciated)
• Software development experience is not required
• Ability to work together with Dev team
• Strong understanding of conversational UX and specificities of each channel: chat or voice.
• Strong understanding of Natural Language Processing
• Ability to take advantage of Gen AI capabilities and integrate it in conversational design when required
• Understanding of LLM functioning and RAG to optimize content for Knowledge AI content preparation for Generative AI = prompt engineering capabilities
• Deep understanding and analysis of CAI KPIs
• Curiosity and ability to integrate innovation
• Ability to explain and defend design choices
• Ability to work in multicultural environment
• Continuous learning mindset
• Problem-solving mindset
• Minimum 3 years’ experience in UX design
• Team management is a plus

Benefits

• 30 RON/day meal tickets
• Private medical insurance
• Discounts at partners – electronics and telecommunications subscriptions, dentist partner clinics, optical clinics
• Access to the 7card by Gympass monthly subscription
• Special offers at partner banks
• A well-defined career path with many opportunities to grow in different directions
• Exposure to a multicultural and multilingual environment.