Support Analyst - Data Analytics Team

NB You will be required to upload a copy of your CV to your application, selected candidates will then be invited to Face-to-Face interview and asked to complete a numerical reasoning assessment online. We believe that to stay close to customers, our support teams we need to be office based as skills are developed through collaboration, and that spending time together makes us more creative and connected. The salary for this position is £28,500.

What’s in it for you 

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our 
• performance as a business
• A generous Defined Contribution Pension Scheme and Life Assurance
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work

What you’ll do 

Your key accountabilities will include 

• Support the production of Data Analytics that are appropriate to the needs of our internal customers. Run with multiple, concurrent analytical and reporting requirements through the functional and support areas of the site e.g. Operations, Inventory Control, Planning, Finance
• Improve the efficiency and speed of Castle Donington Analytics production through increased automation of tasks and identification and reuse of known good data sets.
• Understands how to manipulate and link different data sources to deliver accurate and timely reporting
• Use data to “answer” business questions and deliver reports, presentations and compelling arguments
• Support the generation of effective analysis and presentation of data with clear recommendations and subsequent actions

Who you are 

Your skills and experience will include 

• Data manipulation and analytical skills
• Enjoys work with others in pursuit of team goals
• A solid grasp of SQL
• Good experience of Power BI and Microsoft Excel and a passion for learning and developing analytical skills
• Good organisation skills with the ability to prioritise conflicting priorities 

Everyone’s welcome 

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen! 

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.   

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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