Senior Product Delivery Associate, Knowledge Management Machine Learning Intelligence Operation

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations to help develop a robust Knowledge Management Platform powered by Artificial Intelligence (AI) and Machine Learning (ML).

As a Senior Product Associate in the Knowledge Management and Enlighten team, you will play a pivotal role in defining and executing our product roadmap. Supported by user research and customer feedback, and leveraging Artificial Intelligence (AI) and Machine Learning (ML) capabilities, you will fuel the creation of an innovative Knowledge Management product ecosystem and continuously improve existing offerings. You will also collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

• Lead the strategic development, ongoing refinement, and execution of the Knowledge Management platform roadmap, with a strong emphasis on AI and ML capabilities, including using Large Language Models (LLMs) for Question Answering
• Oversee data collation, requirement gathering, and coordination between multiple parties for roadmap/project updates, ensuring alignment with AI and ML initiatives
• Collaborate with key LOB points of contact to understand knowledge requirements and provide actionable feedback, leveraging AI and ML insights
• Conduct cost/benefit analysis for initiative prioritization and ROI optimization, particularly for AI and ML projects
• Facilitate and drive solutions across the organization, working with legal, risk, operations, design, and technology teams to prioritize and deliver AI and ML-driven innovations
• Collaborates with the Product Delivery Manager and other quads to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Manages and raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Managing complex metrics
• Creating and influencing new processes 

• 5-7 years of product management experience, including defining user experience needs, writing user stories, creating product value propositions, developing features and benefits, and developing roadmaps
• Extensive exposure to Knowledge Management systems and Machine Learning products and technologies
• Strong understanding of AI and ML technologies, including natural language processing, machine learning algorithms, and data analytics
• Proven ability to synthesize large amounts of information to inform decisions and drive work forward, particularly in AI and ML contexts
• Excellent written and verbal communication skills: able to present facts, thoughts, and ideas in a clear, concise, and convincing manner to senior stakeholders
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in product deployment processes 
• Act as a consultant liaison 

• Experience working in agile/scrum teams
• BA/BS or equivalent level of education/experience
• Self-starter, works well independently and as a team player
• Developed knowledge of the product development life cycle
• IT or technology background, a plus
• Ability to educate and training 
• Ability to manage data and system application

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans