Supervisor, Data Management & Reporting

The Data Management & Reporting Supervisor position is responsible to manage and lead a team of analysts to achieve high customer satisfaction. He/she will have to lead the team to achieve deliver data services, either Data Quality Analytics (DQA) or Data Guaranteed (DG), as per agreed scope and service level with customer. He/she will also have to ensure that all individual processes are adhered to and monitored closely. 

• Ensures complete, timely, weekly & monthly team’s DQA related reports so that customer can attain supply chain information more conveniently and efficiently 

• Leads to supports closing the gap of missing events or milestones for DG customers 

• Ensures regular abstracts related shipment data from system to check missing or inaccurate information 

• Clarifies and follows up with concerned parties on root cause of data discrepancies 

• Reconciles internally as well as externally when any issue was found 

• Reviews contract/agreement, and works with Logistics Analyst (LA) to re-new if they are about to expire 

• Participates in business requirements gathering and solution design discussions for report  migration activities 

• Gathers business requirements and as-is business process for reporting requests 

• Builds and updates legacy reports according to current requirements 

• Provides Quality Checks on all developed reports 

• Develops Test Cases to check on the developed reports 

• Provides support and drives the resolution of report issues 

• Tertiary education is required 

• Able to speak and write in English 

• 3 years of working experience in similar industry with at least 1 year in supervisory capacity 

• Customer oriented with the ability to establish strong relationships and interact effectively with customers at various levels 

• Strong problem solving and communication skills 

• Experienced with Microsoft Office applications, especially Excel 

• Good in reading, written and spoken English 

• Possess data analytical skills and logical thinking 

• Attention to details and result-oriented 

• Self-motivated and willing to work under pressure 

• Strong organization skills and ability to follow documented procedures 

• Strong problem solving and communication skills 

• Background in freight forwarding, consolidation and logistics is preferred 

MAKING THE IMPOSSIBLE, POSSIBLE
APL Logistics provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial and Retail markets. These solutions include Order Management, Distribution & Fulfillment, Customs Brokerage and Transportation products delivered across six regions. We also pioneered the use of visual data analysis and offer a robust Data Management and Analytics product suite to help you understand and solve complex problems that span systems and processes. Our brand was built alongside a culture of deep customer focus and attention, and we are known for providing flexible solutions to complex problems.  
AT THE HEART OF OUR OFFERING IS A GLOBAL, CROSS-FUNCTIONAL ABILITY TO MANAGE CUSTOMER ORDERS FROM ORIGIN ALL THE WAY TO FINAL DESTINATION VIA A NETWORK OF GLOBAL PROFESSIONALS.