Support Team Lead

About Anaconda

Be at the center of AI

With more than 45 million users, Anaconda is the most popular operating system for AI providing access to the foundational open-source Python packages used in modern AI, data science, and machine learning through a seamless platform. We pioneered the use of Python for data science, championed its vibrant community, and continue to steward open-source projects that make tomorrow’s innovations possible. Our enterprise-grade solutions enable corporate, research, and academic institutions around the world to harness the power of open source for competitive advantage, groundbreaking research, and a better world. To learn more visit https://www.anaconda.com.
Here is why people love most about working here: We’re not just a company, we’re part of a movement. Our dedicated employees and user community are democratizing data science and creating and promoting open-source technologies for a better world, and our commercial offerings make it possible for enterprise users to leverage the most innovative output from open source in a secure, governed way.
Summary

Anaconda is seeking a talented Support Team Lead to join our rapidly-growing company. This is an excellent opportunity for you to leverage your experience and skills and apply it to the world of data science, artificial intelligence, and machine learning. 

What You’ll Do:

• Individual contributor supporting team deliverables

• Mentors and develops team members

• Serves as escalation point for complex issues

• Defines and measures success criteria for projects, including supervising others’ work

• Follows prescribed directions and tasks around people leadership

• Evaluates new tools and systems

• Builds productive relationships with cross-functional teams

• Provides feedback to internal stakeholders that positively influences product and solution capabilities and offerings.

What You Need:

• A strong sense of accountability

• Ability to mentor and teach others

• Excellent Communication skills (verbal and written)

• Ability to perform in an ambiguous and fast-paced environment 

• Sense of urgency and tenacity

• Relationship management with complex customers

• Priority setting and effective time management

• Exceptional verbal and written communication

• Participates in forming/supports team strategy/mission

• The go-to person in the team for help with challenging problems

• Team attitude: “I am not done until WE are done”

• Embody our core values:     

  • Great People

  • Great Product

  • Great Performance

• Care deeply about fostering an environment where people of all backgrounds and experiences can flourish 

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Technical Proficiency

• RHCA/RHCE-level Linux system administration proficiency 

• CKA-level Kubernetes proficiency

• SysOps Associate-level cert proficiency with at least one cloud (AWS, Google, Azure)

• Build instances in the Sandbox environment from scratch to replicate and test customer use cases without assistance, in AWS, building servers, attaching storage, and configuring load balancing in line with security best practices.  

• VM infrastructure familiarity   

• Scripting language proficiency

  • Be able to break down basic language in scripting to achieve a goal.      

• Expertise with authentication technologies (SAML, OAUTH, LDAP).

• Python debugging 

• Experience with conda installs

• Networking - Comfortable enough to efficiently guide customers through the appropriate troubleshooting path to identify networking issues with minimal back-and-forth or escalation.  Examples include:

  • Added the iptable rule but the connection is not working.       

  • More complex certificate configuration and troubleshooting        

• Perform upgrades of Anaconda enterprise applications on customer infrastructure. 

• Anaconda certification (Conda Essentials, Python Fundamentals for Data Analysis, Math Fundamentals for Data Science, etc.)   

• Able to troubleshoot SSO issues and come up with a fix.        

• Be able to break down database issues based on dependencies to offer the best solution to different stakeholders as appropriate.        

• Troubleshoot issues and demo GPU usage to customers.

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What Will Make You Stand Out:

• Experience working in a fast-paced startup environment

• Experience working in an open-source, AI, or data science-oriented company

Why You'll Like Working Here:

• Unique opportunity to translate strong open-source adoption and user enthusiasm into commercial product growth
• Dynamic company that rewards high-performers
• On the cutting edge of enterprise application of data science, machine learning, and AI
• Collaborative team environment that values multiple perspectives and clear thinking
• Employees-first culture
• Flexible working hours
• Medical*, Dental*, Vision*, HSA*, Life* and 401K*
• Paid parental leave - both parents
• Monthly productivity stipend 
• Open vacation policy* 
• Quarterly Snake days (company-wide bonus day off)
• 100% remote

*FTE employees based on your region 

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Anaconda, Inc. (“We”, “Us”) are committed to protecting and respecting your privacy. This Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to Us, will be processed by Us in connection with Our recruitment processes. By clicking “Submit Application”, you acknowledge you have read our Privacy Policy and that Anaconda can retain your application data for up to 1-year, unless otherwise stated.  For the purpose of the General Data Protection Regulation (“GDPR”) ”) and the version of the GDPR retained in UK law (the “UK GDPR”) the Data Controller is Sydney Artt.

This job post expires 30 days from its original post date

Anaconda is an EEO/AA employer M/F/V/D.