Customer Data Specialist | 12 Month Fixed Term

Pets and animals bring us together and inspire us to be better people.  From our Petstock people in our stores and offices, our Petstock foundation team, our equine specialists and online brands, from Australia to New Zealand, the Petstock Group is our symbol of unity, passion and progress.

We are very excited to welcome another superstar to our team where we are passionate about what we do, we work hard (it can be pretty fast paced!) but have a laugh too and we are really proud of the team we have built. 

In this role as the Customer Data Specialist is to provide customer and marketing data-based insights, solutions and actions in line with company goals, directions and priorities, across both Australia and New Zealand..  

The Opportunity located in our South Melbourne Support Office..

• Provide current and develop additional reporting on customer behaviour ensuring best practice is implemented
• Monitor and report on key performance indicators (KPIs) linked to member behaviour
• Be a key point of contact for analytical enquiries for business requirements from cross-functional teams
• Mine customer data to discover trends and areas of opportunity for the business to explore
• Provide insights and recommendations based on data driven behaviour
• Collaborate with internal departments to implement solutions, including but not limited to, developing eDM briefs, identifying data flows and triggers, executing campaigns, reporting on and adapting campaigns.
• Execute eDM and SMS campaigns as required, including but not limited to creating data plans, data segmentation, campaign testing
• Define and maintain customer lists
• Manage data captured at Marketing events

If you have the below experience, we would love to hear from you!

• Strong to advanced skills in Microsoft – particularly Excel
• Strong hands-on experience working with data
• Ability to clearly communicate findings in an easy to digest manner
• Experience with Campaign Marketing
• CRM knowledge
• Solutions based approach, with the ability to multitask and prioritise
• Knowledge and understanding of SQL
• 3 to 5 years' experience within a Marketing Team (Desirable)
  
   

If this is the opportunity you’ve been looking for and you love Pets as much as we do, we would love to hear from you!  

Follow us on LinkedIn to keep up to date on life across our various brands - https://www.linkedin.com/company/petstock

In our effort to support People, Pets & Planet, we’re proud of the work our Foundation undertakes - https://www.petstock.com.au/pages/foundation

Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all. 

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.