Data Analyst Intern

Spring 2025 Internship: This position is located at our HQ in Durham, NC.  Expected program dates are January 21 – April 25, 2025.   

Job Title: Data Analyst Intern

Introduction:

The Data Analyst Intern contributes within the Field Services organization to track and measure usage adoption rates and patterns for newly deployed Generative AI tools for internal Toshiba use. A key goal of these tools is to improve operational efficiency within our field service work force and supporting our service delivery excellence model.

Our organization provides maintenance break/fix and installation solutions for some of the world’s largest retailers, partnering with brands like Walmart, Kroger, and Costco to deliver innovative consumer experiences leveraging a wide range of technologies.

Responsibilities:

• Assist the Project Lead in a subset of the following areas as assigned:
• Creating internal dashboards to track operational metrics and KPIs
• Compiling reports for usage adoption of tools.
• Measuring the direct impact of Gen-AI tools on operational improvement of the field force
• Analyzing areas of improvement within the tools and collecting user feedback to drive use case improvements.
• Learn about TGCS field services offerings and how they provide value to our clients.

Required Skills:

• Excellent communication skills, both written and verbal.
• Strong interpersonal skills
• Good analytic and logical problem-solving skills.
• Strong history of coursework related to Data Analysis or Data Science.

Preferred Skills:

• Currently pursuing a Mathematics or Computer Science/Information Systems degree in undergraduate or postgraduate studies
• Domain knowledge in Retail operations

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy. 

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation.

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.