Especialista De Data Analytics Cx
Mexico - Mexico City - Granada
MXN 100K-100K (estimate) Entry-level Full Time
Tasks
- Adjust strategies based on data
- Analyze customer interaction data
- Analyze online reviews
- Conduct customer satisfaction surveys
- Conduct usability testing
- Coordinate CX improvement projects
- Identify patterns and issues
- Implement pilot programs
- Monitor KPIs
- Propose CX improvement ideas
- Visualize customer journey
Perks/Benefits
- N/A
Skills/Tech-stack
Customer Experience | Customer experience analysis | DAX | Data Analysis | Experience analysis | Medallia | Power Query | PowerBI | Program Management | Project Management | Python | Qualtrics | SQL
Roles
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