Strategy Analyst, People Operations

About us

Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes. 

We’ve already made several billion in funding available to over 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses. We’ll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science and a 5-star customer service 

Requirements

As a Strategy Analyst, you will be part of a team which supports the development and implementation of strategies to improve efficiency and drive performance across our Operations teams. 

Your role will be primarily focused on People Operations, using your analytics and problem-solving skills to shape and implement People strategy. This will take between 50-80% of your time, and the rest of your time will be focused on UK Operations projects (working with Customer Success, Credit Analysts and Collections & Legal). 

Here’s a flavour of the kinds of projects you’ll be working on:

• Analysing our benefits package, doing a quantitative assessment of costs and usage, and then recommending improvements that either fill gaps in our offering, or provide better bang-for-buck 

• Owning the quality of our people data, and how this is used and shared across the business (e.g. team budgeting, headcount forecasting, analysis of fair pay, etc.)

• Determining the value of employee stock options grants, and how these are awarded - you’ll be providing clear and accurate data to ensure that annual grants are fair when considering total compensation for senior management 

• Setting up and analysing survey data - gathering high quality data which yields useful and actionable insights to improve our people strategy, e.g. D&I surveys, community surveys, candidate NPS surveys, etc. 

On the UK Operations side,  you’ll build foundational knowledge in Operations processes across various aspects of the customer journey, from signup through to collections. This could include:

• Determining the optimal contact strategy for the Customer Success team to enhance conversion rates.

• Evaluating the value of contacting delinquent customers and testing these approaches.

• Forecasting capacity needs for each team to eliminate operational bottlenecks.

In this role, you’ll report to the Head of Operations Strategy and work very closely with the COO (who started as People Director, promoting progressive and innovative People strategies at iwoca). You’ll also work very closely with the CFO, Finance team, Head of Talent, Head of People, and other stakeholders. 

Requirements

Essential:

• Experience working in a top-tier strategy consultancy or a strategic role at a tech or finance company.

• Strong analytical skills, we live and breathe data.

• Proven ability or a strong desire to implement findings from your analysis; we need a ‘doer’ who is comfortable rolling up their sleeves and working across the business to see your work come to fruition.

• A natural curiosity to spot, break down, and resolve problems.

• Ability to distill complex information into key points so that it is succinct and engaging in both written and verbal forms.

• A team player with a balance of confidence, humility, and enthusiasm.

• High levels of personal integrity, given your exposure to sensitive data and projects.

Bonus:

• Finance and accounting knowledge to help you get to grips with areas like our employee stock option grants

• Experience or interest in learning Python

• Passionate about helping small businesses thrive—belief in our mission is important!

The salary

The salary range is £45,000 - £55,000 for this role. But, we’re open-minded, so definitely include your salary goals with your application. We routinely benchmark salaries against market rates, and run quarterly performance and salary reviews. 

The culture

At iwoca, we look to hire smart, passionate, humble individuals with a growth mindset. We prioritise a culture of learning, growth, and support, and invest in the professional development of our team members. 

We value thought and skill diversity and encourage you to explore new areas of interest to help us innovate and improve our products and services.

Our friendly and inclusive environment, combined with our flexible work policies, ensures that you'll have the perfect balance between work and life, empowering you to thrive both personally and professionally.

The offices

We put a lot of effort into making iwoca a brilliant place to work:

• Offices in London, Leeds, and Frankfurt with plenty of drinks and snacks

• Events and clubs, like bingo, comedy nights, yoga classes, football, etc.

The benefits

• Medical insurance from Vitality, including discounted gym membership 

• A private GP service (separate from Vitality) for you, your partner, and your dependents.

• 25 days’ holiday, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave, and unlimited unpaid leave 

• A one-month, fully paid sabbatical after four years.

• Instant access to emotional and mental health support.

• 3% Pension contributions and share options.

• Generous parental leave and a nursery tax benefit scheme to help you save money.

• Cycle-to-work scheme and electric car scheme.

• Two company retreats a year, we’ve been to France, Italy, Spain, and further afield.

And to make sure we all keep learning, we offer:

• A learning and development budget for everyone.

• Company-wide talks with internal and external speakers.

• Access to learning platforms like Treehouse.

Useful links:

• iwoca benefits & policies