Manager, Engineering

About Dialpad

Ai that means business

Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services: Talk, Contact Center, Sales Dialer, Video Conferencing, and Voice Intelligence. 

Every day, millions of people across the world use our technology for communicating effectively and efficiently. Product Engineering teams focus on areas such as billing, growth, search & analytics, core platform, frontend & backend infrastructure, developer and partner ecosystem & integrations and more. 

As an Engineering Manager, in this high impact role, you will lead, grow, and nurture the software engineering team(s) that own end-to-end customer experience by collaborating with other leaders at Dialpad. Our teams are growing too fast and globally distributed, and so we are looking for leaders who are awesome human beings, great communicators, excellent strategists, strong technologists, and dreamers!

cializing in Full-Stack Engineering, Data Engineering, Data Science, and Telephony.

What you’ll do

In your first 30 days: 

• You'll experience our comprehensive onboarding and learn about Dialpad's culture & values.
• Work closely with your mentor to set up your development environment and learn about our products and our software development processes, workflows and tools.
• Get to know the Product Engineering teams and your new direct reports including their career aspirations and identifying key development areas for your team.
• Start building cross functional relationships with your engineering management peers as well as Product, Design & QA teams.

In your first 6 months: 

• You’ll have direct reports ranging from junior-level to highly experienced engineers, and will support their performance and career growth through regular one-on-ones, performance reviews, coaching, and mentoring.
• Define, prioritize and execute product development discussions and map functional requirements, product roadmaps to technical designs and project schedules.
• Evaluate architecture choices on an ongoing basis, in anticipation of increased scale and ever-evolving technology to meet the demands of a rapidly growing business needs.
• Work with geographically distributed  peer engineering managers to align engineering-wide priorities.
• Drive effective engineering processes and policies.
• Scale the team by recruiting candidates from diverse backgrounds.

By 1 year: 

• Build cohesive, high-functioning teams that thrive in a culture of trust, respect and inclusion.
• Balance autonomy with guidance by giving your team(s) the tools, context, confidence and motivation to make decisions effectively and independently.
• Take responsibility for the team’s short-term and long-term strategy. Define the team's roadmap, success metrics, and priorities in close collaboration with other engineering teams and multi-functional partners. 
• Maintain a balance between building sustainable, high-impact projects and shipping things quickly.
• Use your management and technical acumen to realize opportunity for business impact and drive broad improvements across the organization.

Skills you'll bring

Highly empathetic, collaborative, and with an ego-free approach to leadership, you are an experienced people manager who works highly collaboratively with stakeholders and domain experts across the company to design solutions to user problems. You don’t shy away from performance conversations, recognizing the relationship between constructive feedback and career growth. You’ll develop our current teams and hire additional engineers, empower them to have an owner mentality in their roles, and continually foster an environment for team members to feel psychologically safe to contribute ideas and interact with peers. 

• 3+ years’ experience leading a high-performing team of engineers, including managing and shipping cross-functional or multi-team projects.
• Keen product sense and an exceptional track record for delivery, as well as a demonstrated background of innovation and/or influential impact.
• Attention to detail and a strong passion for quality – experience architecting, designing and developing high quality customer facing software applications.
• Strong technical background with hands-on experience in solving large and complex technical challenges, with the ability to make decisions swiftly and thoughtfully.
• You love working on complicated software architectures of high concurrency and scale, preferably in SaaS and web environments.

Our tech stack: Python, Django, Vue.js, Google Cloud Platform, Big Data technologies, REST APIs.

Benefits and perks

Benefits and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.