Junior Data Analyst (Contract)

Location: London,England,United Kingdom

Please note: Remote Role (UK candidates only due to Data Protection Reasons)

About Us:

Kerv is a purpose-led cloud and digital transformation services company with a mission to use the power of technology for the good of our people, our customers, our society and our planet. 

Our unique go-to-market strategy offers a suite of cloud-led enterprise software applications, consulting services, cloud networking, information security, software development, data and AI – delivered via specialist technology practices; preserving deep sector and technology expertise, working together for complex transformational projects. 

Partnering with global technology leaders, we provide digital transformation services for mid-market and enterprise customers in key industry verticals, including financial services, retail, not-for-profit and the public sector.

About the Role:

You will lead the analysis and reporting project for our collaborate division of the business, working closely with other team members.

Review data received from suppliers checking for data quality. Validate data for errors.

All About You:

You will be able to demonstrate a history of:

 · Educational Background: Qualifications in Computer Science, Information Technology, or a related field desirable

· Experience: Minimum of 1-2 years of experience in IT support, with a strong focus on ServiceNow and Dynamics 365 & BC support and administration.

· Technical Skills:

· Proficiency in ServiceNow administration and configuration, including user roles, form layouts, and workflow troubleshooting.

· Knowledge of Microsoft Dynamics 365 & BC, focusing on administration, roles, license allocation and user support.

· Familiarity with ITIL framework and best practices.

· Strong understanding of SaaS applications and their administration and governance. 

· Problem-Solving Skills: Solid analytical and problem-solving abilities, with a proactive approach to identifying and addressing technical issues.

· Communication Skills: Strong verbal and written communication skills, with the ability to explain complex technical concepts to non-technical users.

· Customer Service Orientation: A commitment to providing exceptional support and a user-centric approach to IT service delivery.

· Collaboration and Teamwork: Proven ability to work effectively in a team environment, collaborating with colleagues across different departments.

· Certifications: Relevant certifications in ServiceNow, Dynamics 365 & BC, or ITIL are highly desirable.

· Adaptability: Ability to thrive in a fast-paced, dynamic environment, and manage multiple priorities with ease.

· Attention to Detail: High level of attention to detail, ensuring accuracy and consistency in all support activities and system configurations.

You will live our values: 

·       Team is everything

·       Think Customer-first

·       Build Future

·       Spread good vibes

·       Do the right thing

At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing.

We recognise that great candidates may come with a range of experiences and skills that aren’t always captured in traditional job descriptions.

We believe in fostering diversity of thought and background, and we welcome applications from everyone, regardless of race, gender, identity, or background.

Your unique perspective, skills, and experiences could make you a great fit, even if you don’t check every box.

If you’re excited about this opportunity and believe you have the skills to contribute, we’d love to hear from you.