Data Quality Assurance Officer

Ferryhopper is an equal-opportunity employer that welcomes diversity and is committed to inclusion in the workplace.
We do not accept discrimination and harassment of any kind. This policy applies to all employment practices within our company!

The company

Ferryhopper is revolutionizing online ferry booking, aiming to change the way people travel by ferry. We are collaborating with more than 110 ferry companies across 26 countries, bringing a fresh and seamless ferry booking experience. We always strive to cater to the needs of all travelers and keep improving our services.

If you want to know more about the team, read about Ferryhopper in a nutshell.

The role

We are looking for a passionate person to manage the configuration of our API integrations and ensure the quality of the data that we provide to our users. Working in a cross-functional team of product owners, developers, and QA engineers, you will help us enrich our ferry operator API integrations and make sure that the data that we provide to our users are complete and correct.

During the integration of new companies into Ferryhopper’s system you will participate in the specifications building, configuration, and testing phases of each integration. The role mainly focuses on understanding the business logic of a ferry company, gathering the relevant data, and uploading them on Ferryhopper’s system.

Responsibilities

• Work closely with the development team in the launching of new ferry companies API integrations, ensuring parity of prices and options between what is provided by the ferry company and what is served by Ferryhopper.
• Managing the quality of the configuration and the data of our database that controls the booking functionalities of Ferryhopper’s application.
• Monitoring the data of the ferry companies to keep all booking options (e.g. cabins, seats, vehicles) up to date. 
• Monitoring functionality errors or gaps in the application, analyzing them and reporting them to the technical team. 
• Work closely with the product owner to discuss possible improvements to any existing processes and address problems, which may be complex or long-standing. 

Requirements

This role controls what users see. Therefore, responsibility and accuracy are essential characteristics for the person filling this role.

Here is a breakdown of the role's responsibilities:

• Be an advocate for quality in everything you do.
• Have a keen eye for detail and be committed to excellence.
• Think analytically. You need to analyze problems and identify potential pain points.
• Be tech-savvy and look for smart solutions.
• Be passionate about process improvements to take testing to high standards.
• Be fluent in both English and Greek (verbal and written).
• Be a team player! Quality and joy thrive with good communication.
  

Additionally, it would be beneficial to have the following:

• Experience in the ferry ticketing sector.
• Basic knowledge of ferry providers' agencies like Liknoss, Certus, etc.
• Basic understanding of databases and API communication protocols.
• Ability to use tools like Postman.
• Prior quality assurance or testing experience.
• Command of the Italian language would be highly appreciated.
• Since we are a travel company, a love of exploring new destinations, whether digitally or physically, is always a plus!

Benefits

• Competitive compensation package
• Equipment of your choice
• Training and educational budget throughout the year
• Work in a collaborative and dynamic environment
• Great office space with fresh fruit and vegetables always available :)
• Growth opportunities

Remote policy: For teams located in Athens, the policy is to visit the office four (4) times per month. These four days can be scheduled in the same week or on non-consecutive days; there are no restrictions on the arrangement.