Director of Business Intelligence and Data Analytics

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in a Director of Data Science (Business Intelligence and Data Analytics)

role with TaskUs: 

Think of yourself as someone who will help TaskUs develop a point of view for both existing and prospective clients on how we see customer experience evolving, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we’re a ridiculously good company so we make sure our employees are top-notch. Now we need your full concentration because it’s time to imagine what it’s like being the Director of  Data Science.

Imagine yourself going to work with one thing on your mind: that you will spend your day applying business knowledge to analytics projects and providing value-added insights to directly impact TaskUs business outcomes. As you tackle your new tasks for the day, you know that it comes down to one thing: that you will be responsible for the statistical analysis and interpretation of customer-related data with the goal of finding root causes and communicating them in compelling data driven stories. 

Key Responsibilities:

• Provide business analytics and insights leadership, along with strategic direction, to aligned business stakeholders to help them make data-driven decisions. 

• Lead and mentor the Business Insights and Data Science Team. 

• Deliver process-related insights and improvements by collaborating with functional teams, define key operational metrics and dashboards to increase operational efficiency (e.g., reduced costs, reduced manual touches) and distill complex data analyzes into actionable information. 

• Partner with the data visualization team to stay current and leverage new data points and delivery tools; drive awareness of data availability and promote best practice sharing.

Required Qualifications: 

• 12 years + of experience in business analytics, big data, and machine learning, along with people leadership and development experience in a BPO or similar fast-paced industry

• 5 years of experience working with data analysis tools (R or Python), SQL, Power BI, and techniques (machine learning, statistical analysis, and data mining) is an advantage

• Excellent analytical and quantitative skills coupled with strong communication, presentation, and influencing skills.

• Ability to use data and metrics to test hypothesis, confirm assumptions, generate insights/recommendations, and measure success

• Can partner across a wide array of internal business groups, executive stakeholders and execution partners with ability to build solid relationships with individuals at all levels.

• Demonstrated ability to extract business insights from large datasets and use them to drive business change.

• Self-starter with a strong passion for using data to influence business decisions and strategy investments.

• Proven impact and influence skills - ability to work broadly across disparate groups to gain agreement on direction, integrate disparate opinions into cohesive strategy/message and present/defend recommendations.

• Ability to deal with ambiguity and navigate uncertain situations to drive for clarity; work calmly and maintain good judgment in fast-paced, high-speed environment

Education / Certifications:

• Bachelor’s degree in Data Science, Mathematics, Engineering, Statistics, Computer Science or other related field is required

Work Location / Work Schedule / Travel: 

• Gurugram /Remote / India Operations Time

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.